• Instructor scheduling to fairly administer work priority status, while managing labor budgets for financial success.Performance measured monthly by meeting or exceeding financial metric.
• Continuous interaction with Product Sales team to manage lesson bookings ensuring exceptional guestexperiences while maximizing revenue. Appropriate level of expertise utilizing ProConnect/RPOS sales andreporting tools, including monitoring and administration of inventory controls. Familiarity with PeopleSoft forpayroll issues.

Guest experience

• Ensure the highest level of quality in regards to private or group lessons and overall ski/snowboard school experience.
• Responsible for implementing guest recoveries and tactics to increase Guest Experience (GX) scores. Performance measured by meeting or exceeding GX survey metrics.
• Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication. Oversight of family members to ensure all safety compliance programs (on-line safety quiz,equipment check, park pass program, kids on lifts) achieve 100% completion rate. Performance measured byachieving or exceeding worker's compensation metrics
• Safety rotation for observation purposes in regards to reviewing product quality and instructor performance and safety, including monitoring of suggested and prescribed routes.
• Conduct work place safety initiatives to include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings.
• Staff communication to include: daily morning meetings, monthly staff meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes. Responsible for achieving or exceeding expectations in Employee Engagement Survey
  metrics
• Drive company value and stated goal of Zero Footprint by 2030

Development

• Lead team members in their professional development for Performance Management including ongoingcommunication, mid and end of season reviews for staff and coaching/disciplinary actions when deemed necessary. Schedule and facilitate one on one's with direct reports to review professional development.
  
• Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of instructors.
• Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe,Have Fun and Be Inclusive.
  
• Remain current with certification and membership of professional ski/snowboard organizations.
• Learning software systems such as: RPOS/ProConnect, Workday & Customer Manager.
  
• Other duties as assigned.

Job Requirements:

• High School Diploma
  
• Proficient in reading, writing, and communicating in English
  
• Minimum of three years as a full-time instructor for a recognized ski/snowboard school
  
• Previous experience as an Instructor Trainer or Supervisor Assistant is highly recommended
  
• Current professional instructor certification: PSIA/AASI Level 1 or 2 required
  
• MS Word, Excel, Outlook, base and hand-held radio
  
• Verbal communication in person and via telephone with guests, instructors and management