Job Description

Role and Responsibilities

• Lead end-to-end delivery of innovation and system enhancement projects — from ideation through go-live — ensuring scope, quality, and committed timelines are met across concurrent initiatives.
• Translate business requirements into structured specifications and collaborate with IT and vendors to design, implement, and validate scalable digital solutions.
• Own and maintain a central execution tracker, risk register, and project documentation as the single source of truth across all initiatives.
• Conduct data analysis, define KPIs, and monitor performance metrics to surface improvement opportunities and inform prioritisation decisions.
• Design and enforce standardised intake processes and SOPs for system enhancements and issue management, including lead times and escalation protocols.
• Prepare and distribute structured stakeholder updates — weekly status reports, newsletters, and risk flags — to maintain visibility and drive timely decisions.
• Facilitate workshops, alignment sessions, and ceremonies to resolve trade-offs, secure decisions, and manage stakeholder expectations.
• Proactively identify blockers and root causes, propose actionable solutions, and champion a culture of continuous improvement in how change is delivered.

Skills and Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or related discipline; advanced degree or PM/innovation certification is an advantage.
• 5+ years of experience in innovation, digital transformation, or project management, with proven exposure to process improvement or system implementation initiatives.
• Demonstrated ability to manage multiple concurrent projects and diverse stakeholders in a complex, fast-moving environment.
• Strong project management fundamentals — planning, risk/issue management, dependency tracking, and change control.
• Excellent written and verbal communication skills; ability to synthesize complex information into crisp, decision-ready updates for senior stakeholders
• Strong problem-solving skills and ability to investigate interface errors across multiple systems
• Ability to work independently and collaborate effectively in a team environment
• Attention to detail and ability to handle multiple priorities simultaneously
• Ability to work under pressure and meet tight deadlines
• Advanced analytical ability — comfortable building and interpreting dashboards, KPIs, and data models independently
• High ownership mindset: proactive, structured, and capable of operating with minimal direction across multiple streams simultaneously

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