CONSTITUENTS:

• Guests

• Employees

• HotelManagement

• HiltonManagedServices

• TheLocalCommunity

• Vendors

INDICATORSOFSUCCESS:

• Achievementofcustomersatisfactionand loyaltygoals

• Achievementofemployeesatisfactionandretentiongoals

• Achievementofhotelfinancialgoals

AREASOFRESPONSIBILITY:

Participatesinthedevelopmentofbusinessstrategiesforsecuritywhicharealignedwiththe overallobjectivesofthehotel

• Developsandimplementsbusinessstrategiesfordepartment

• Monitorsstatusregularlyandadjustsstrategiesasappropriate

• Develops the annual budget in conjunction with the Controller and General Manager Develops and implements sound securityandsafetypracticesfor thehotel

• Recruits,selectsandtrainsemployeesinsafetyandsecuritypractices

• Communicatessafetyandsecuritypracticestoallhotelemployees

• SchedulesTeamMemberinaccordancewithforecastedoccupancyandfunctions

• Developsandmaintainsagoodworkingrelationshipwithlocalfire,policeandgovernmentagencies

• Ensures that Team Member patrols hotel on a regular basis and documents activities in accordance with security and safetystandards

• Improvessafetyandsecurityatthehotelbycommunicatinghazardswithdepartmentheadsandtakingcorrectiveactions

• DevelopsandcoordinatesaSafetyTeamasrequiredbyHiltonHotel

• Monitors and checks all life-safety equipment in conjunction with the engineering department Directs the investigation andresolutionofcustomerandemployee injuries, crimesand/oremergencies

• Ensuresthatinvestigationsarehandledinaccordancewithpolicies.

• Recommendscorrectiveactions

• Developsandimplementsproceduresforhandlingissues

• Developsandimplementshotelspecificemergencyproceduresincludingevacuation Developsandimplementsstrategiesandpractices whichsupportemployee engagement

• Recruitsandselectsqualifiedcandidates

• Providesemployeeswiththeorientationandtrainingneededtounderstandexpectationsandperformjobresponsibilities

• Communicatesperformanceexpectationsandprovidesemployeeswithon-goingfeedback

• Providesemployeeswithcoachingandcounsellingasneededtoachieveperformanceobjectivesandreachtheirfullestpotential

• Providingemployeeswiththetrainingandresourcestheyneedtomaximizeemployeeengagementandteamwork

• CommunicatesandreinforcestheHotelandDepartmentsvision

• Ensuresthatemployeesprovidegenuinehospitalityandteamworkonanongoingbasis

• Usesteamworktosupportguestsandemployees

• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports anddevelopingstrategiesto improve departmentand hotelservices

• Providesemployees withthetools,trainingandenvironmenttheyneedtodeliverandteamwork

SUCCESSFACTORS:

• FocusOntheCustomer–Seektounderstandtheguestandinternalcustomerandmeettheneedsofboththecustomerandthecompany.

• ApplyProfessional,Product,orTechnicalExpertise –Demonstratetheabilitytoapplytechnical,professionalorproductexpertisetoeverydayhotel situations.

• Communicate Effectively – Clarify and provide information so that co-workers, customers and suppliers understand and can takeaction.

• Build Strong Relationships – Foster trust and cooperation among co-workers, customers and suppliers; develop and sustainpersonalcontact inordertoprovide mutual benefit.

• AttendtoDetail– Ensurethatwork is accurate,thoroughandtothehigheststandards.

• ImproveContinuously–Constantlyassessandadaptcurrentpracticestoperformatask better,fasterormoreefficiently.

• TakeResponsibility–Demonstratepersonalownershipoftasksandfollowthroughtogettherequiredresults.

• DemonstrateOpennessandRespectforOthers– Valueandremainopentonewideas andperspectives.

• DevelopSelfandOthers –Continuallyworktodevelopowncapabilitiesandthe capabilitiesofothers.

KEYSKILLS ANDREQUIREMENTS:

• Payroll Control and Scheduling – Determine appropriate Team Member levels based on forecasted revenue and anticipatedbusiness and create Team Member schedules which optimize the balance between desired profitability, customer demands andemployeedesires

• BudgetManagement –Skillindevelopingandadheringtodepartmentbudget

• Performance Management, Supervisory – Demonstrate ability to relate to, communicate with, and motivate employees to sustainhighperformanceandqualitylevels.

• Coaching–Developandguideothersinprofessionalgrowthandperformanceenhancementthroughassuringclarityofgoals,employingreflectivelisteningskills,andfacilitatingthe generationof optionsandactionplanning.