EXL

Assistant Manager - Scheduler

EXL  •  Pune, IN (Onsite)  •  5 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
  • Solid critical thinking, problem solving, and interpersonal skills
  • Demonstrates ability to give and receive feedback with peers and business partners
  • Ability to work independently with minimal supervision
  • Must demonstrate sound arithmetic, analytical and problem solving ability.
  • Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
  • Excellent verbal, written and comprehension skills
  • Manage the scheduling process of the program
  • Create agent schedules, IDPs and make necessary adjustments as necessary
  • Manage employee information changes inside Verint WFO system
  • Communicate effectively with internal and external customers
  • Responsible for balancing staffing requirements with operational efficiencies

Any Gratuate.

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Social Media