Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Assistant Manager, Sales - Personal Shopping
The Assistant Manager, Salessupports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.
Specific responsibilities include (but are not limited to) the following:
Provide sales floor supervision by spending the majority of the time on the selling floor
Coach and train associates to maintain luxury standards and achieve customer service targets
Resolves customer issues and/or complaints and keeps manager informed
Makes recommendations on changes and/or solutions to enhance customer sales and service standards
Actively participate as a training facilitator for sales and service programs and other company training programs as required
Assist in the launch and maintenance of selling tools and sales and service programs
Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
Participates in the recruitment and selection of associates
Assigns work and assignments to associates as required
Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
Provides input into associate performance assessments and appraisals, performance improvement plans
Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
Maintain high standards of merchandise presentation at all times
Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Perform other duties as assigned
Ensure compliance with privacy policies, regulations, and cyber security measures.
The ideal candidate:
1-3 years supervisory experience with accountability for sales and service
Proven track record of exceeding sales and profit targets
Is adaptable and comfortable with change
Retail selling experience in a luxury environment preferred
Confident and effective communication (written & verbal) and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Entrepreneurial spirit
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$57,000.00 - $69,000.00 / 57.000,00$ - 69.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.
Est. 1837 | Proudly Canadian.
Your destination for luxury and style.
Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.
With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
