Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Sales to join Jumeirah Beach Hotel

The main duties and responsibilities of this role include:  

• Assist all leads which are delegated to the team and to yourself within the required months of responsibility.

• Respond promptly to group and event inquiries, providing customized proposals that align with client requirements and hotel standards.
• Negotiate rates, terms, and conditions to secure group and event bookings.
• Maintain follow-ups to ensure timely conversion of leads.
• Provide frequent feedback to DOSM on active leads ensuring there is a clear understanding of business on the books and potential conversions.
• Ensure accurate database management and tracking of activities and information through active in Delphi, meeting companies data standards.
• Join team members (Sales Managers/Executives) on-site inspections, internal meetings and support the team in “problem solving” to understand challenges within the group sales team and to lead by example
• Work with the proactive sales team to engage in feedback regarding partners and other business opportunities.
• Participate in MICE Sales and strategy meetings to align group sales efforts with overall hotel objectives.
• Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
• Ensure all systems, policies and procedures (SOP) are in place for effective selling
• Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions
• Conducts site inspection effectively and professionally with thorough knowledge of clients’ needs and hotel products.
• Target to be met on revenue, conversion and BDRC levels.
• Works closely with the Proactive group Sales team and Revenue Team.
• Collaborate with the Revenue Management Team to ensure group pricing aligns with hotel revenue goals.
• Meets with the Events Management Team on a regular basis to ensure that all event files are seamlessly handed over.
• Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
• Attend the required SBU meetings/Revenue meetings
• Be responsible for good BDRC and Meeting scope scores in event planning and service delivery.
• To ensure that Jumeirah standards are adhered to.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High-school Degree from an accredited institution is required

• Bachelor's Degree or Master's from an accredited University is essential

• 5 to 8 years of sales experience with an international hospitality company

• Knowledge of Outlook, Microsoft Office and PowerPoint

• Commercially (targets and results) focused

• Negotiating and relationship-building skills

• Ability to interact with different groups of diverse needs

• Experience working in a multi-cultural environment

• Strong communication and interpersonal skills

• Proficiency in English and knowledge of additional language

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Comprehensive healthcare and life insurance coverage

• Paid annual leave entitlement

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)