Job Description

Industry: Manufacturing Industry

Location: Changi South

Working Hours: Monday - Friday

Good Remuneration Package & Career Progression

Responsibilities:

Strategic Sales & Customer Service Operations

• Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.
• Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.
• Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.
• Provide mentorship and guidance to junior sales coordinators or customer service staff where applicable.

Business Process & System Enhancement

• Identify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes.
• Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives.
• Support the implementation of new sales models or cross-border fulfilment strategies, especially involving international suppliers.

Customer Relationship & Stakeholder Management

• Serve as an escalation point for complex customer issues, working cross-functionally to ensure prompt and satisfactory resolution.
• Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners.
• Coordinate with regional teams to ensure consistency in customer experience across markets.

Sales Reporting & Data Analysis

• Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams.
• Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth.
• Support forecasting and budgeting efforts in collaboration with Sales and Finance.

Inventory Optimization & Demand Planning

• Monitor inventory health, manage allocation strategies, and support initiatives to reduce excess or obsolete stock.
• Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover.

Compliance & Operational Excellence

• Ensure alignment with ISO procedures, internal controls, and audit requirements.
• Lead or participate in continuous improvement projects across the sales operations function.

Job Requirement:

JOBID: QXR943RR

Please send your updated CV to josie.cha@peopleprofilers.com

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie

EA Registration No.: R24124843

People Profilers Pte Ltd

EA Licence Number: 02C4944

Tel: 6950 9756