Job Description

Job Req Number: 120595

Purpose of the position:

To ensure absolute adherence to commitments agreed with clients thereby ensuring client retention and growth of business.

• Identifying Clients to be categorized as Key Account – consequently setting up & defining parameters for the selection.
• Ensure systematic filing of the details of such clients – which includes filing of Client Profile, Sales Agreement / SOP of rates & services, Report.
• Ensure all activities directed towards commendable service from DSV and those which augments the clients’ business interests favorably.
• To achieve Budgeted GP & Volumes.

Key Tasks:

• Meet with client representatives regularly for a feedback on the services.
• Regular telecoms to be “in touch” with the client’s requirements.
• Keep a check on the key KPIs agreed with the client vide regular reports & MIS analysis,
• Keep a track of the traffic behavior of the clients’ business and be alert to any new business opportunity as also aware of competitor penetration into any realm of the clients’ business.
• Analyze and strategies for any scope to innovate / modify existing system or flow of work to impact DSV and/or the client positively – in terms of costs reduction, transit time reduction as also better flow of information both sides. Create a Win-Win situation.
• Regular contact with the operation / product teams as also the carriers to understand actual operations, newer trends in the market.
• Collect as many information as one may be able to in the regular calls with the client and understand objectively where we do not participate and why; as also what would it take the client to shift that particular piece to us – where do we need to reach to be able to handle the same.

Skills/Knowledge:

• Working knowledge and good speed on MS Office applications.
• Experience in Sales of Freight Forwarding / Shipping (Import / Export, Customer Service)

Competencies:

• Good communication skills; Knowledge of local language will be an added advantage
• Ability to get started & work on own
• Ability to judge and take decisions

Educational background / Work experience:

• Graduation/Post Graduation in any stream.
• 5-6 years of experience in Freight Forwarding, Shipping, Logistics Div. of manufacturing units.

Language Skills:

• Fluent in English

Computer Literacy:

• MS Office skills and good knowledge regarding IT systems

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook