Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Rooms - Regional Operations to join Jumeirah Group & Corporate The main duties and responsibilities of this role include:

• Support Rooms Control and Compliance across UAE and international properties through Rooms and Housekeeping Success Measures, including audits, spot checks, reporting, dashboards, and follow-up action plans.
• Coordinate Housekeeping-related reviews by supporting bi-annual success measures, process gap analysis, follow-up actions, and updates to SOPs, sequence of service, and training materials.
• Oversee audits, compliance reviews, and data accuracy for key areas such as GRC, long stays, paymasters, cash floats, credit limits, and Rooms data standards.
• Drive operations efficiency and guest service optimization by supporting process re-engineering, digital enhancements, and rollout of Rooms systems and global initiatives.
• Manage and support Rooms Operations systems including Opera, HotSOS, E-Butler, E-Concierge, Pulse, dashboards, and related reports, ensuring relevance, access control, and effective usage.
• Support training, orientations, and administrative coordination across Rooms Operations, including new hotel openings, talent tracking, asset management, GDPR coordination, system champion management, and liaison with IT and hotels.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Background in Rooms Division operations with hands-on knowledge of Front Office and Housekeeping, supporting effective service delivery and compliance.
• Experience in compliance processes, audits, and policy adherence, with exposure to quality assurance programs such as LQA and Medallia.
• Proficient in Microsoft Office and Rooms systems including Opera, HotSOS, and Axonify.
• Strong organizational and communication skills, enabling effective coordination with cross-functional teams and delivery of training sessions.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:
• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)