Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first-level triage while ensuring seamless coordination with resolver teams. The individual will support a diverse set of roaming services including SS7 signalling, LTE/5G signalling, VoLTE, CAMEL, and value-added services such as Steering of Roaming (SoR), Virtual Home Environment (VHE), and Welcome Roaming SMS (WRSMS), delivering reliable connectivity across global Vodafone markets.

What you’ll do

Monitor and troubleshoot international roaming services to ensure uninterrupted network performance

• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort
• Contribute to continuous improvement of operational processes and service reliability

Who you are

• Experience: 2–4 years in roaming technologies or telecom core network operations
• Strong analytical and problem-solving abilities with attention to detail
• Clear and effective communication skills, both written and verbal
• Educational background: Engineering graduate
• Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE
• Working knowledge of core platforms including STP and DRA/DEA
• Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE)
• Ability to operate in a fast-paced, 24x7 support environment with collaborative working style

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on global roaming platforms across multiple Vodafone markets

• Exposure to advanced telecom technologies including LTE, VoLTE, and 5G
• A collaborative and inclusive work environment focused on continuous improvement
• Experience in managing critical network operations impacting customer experience
• Opportunity to contribute to automation and operational efficiency initiatives

What skills you will learn

Advanced troubleshooting and incident management in telecom networks

• Deep understanding of international roaming architecture and interworking systems
• Hands-on exposure to core network signalling technologies and platforms
• Analytical techniques for network performance monitoring and KPI optimisation
• Cross-functional collaboration and stakeholder coordination in global operations

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2