Job Description

Position: Assistant Manager, Retail Operations
Department: Retail
Reports to: Senior Manager, Retail Operations

The Assistant Manager, Retail Operations (Events) will organize and supervise the retail functions of hockey games, concerts and events held at Rogers Arena. The position will require close liaison with tour merchandisers, on site event managers, and our part-time retail staff. The successful candidate will assist with overseeing concerts from initial tour contact right through to running the event, financial settlement, and follow up after the event as needed, as well as providing managerial coverage for hockey games and day shifts at the Canucks Team Store.

Essential Duties and Responsibilities:

(Other duties may be assigned as required)

• Supervising part-time Retail staff for concert events; working with Retail team to hire, train, coach, and performance manage part-time staff
• Maintaining elevated levels of customer service; dealing with elevated customer concerns
• Handling cash, float requirements, and financial settlement for the event
• Acting as the main contact for events with regards to merchandise logistics, tracking, and count in, as well as expected attendance levels, merchandise deals, etc.
• Pre- and post-event organizing of all selling locations, including provision of supplies and hardware as per event requirements
• Working with external merchandiser to arrange check-in time, explain Vancouver retail environment, event reconciliation and payment, and destination details
• Establishing and implementing loss prevention techniques to decrease shrinkage in kiosks, working with security on preventative measures
• Providing managerial coverage for hockey games, events, and Team Store Day shifts as needed
• Working with the retail team on developing yearly marketing calendar and providing support on an event-by-event basis on each marketing initiative
• Developing added revenue opportunities to drive business to store
• Work closely with the People Department on potential employee issues and to ensure proper staffing levels for each hockey game and event
• Communicating event details to retail team for execution

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Post-secondary diploma or degree in related discipline (e.g., Business, Marketing & Sales)
• At least two years of retail management in a multi-store capacity as a supervisor or equivalent; experience working in an event style business at a supervisory level
• Excellent knowledge of retail industry, with a sporting goods background preferred
• A proven ability to lead, manage and motivate a staff of up to 50
• Solid computer skills and knowledge of POS systems (inventory management systems), proficiency with MS Excel
• Sales-driven and detailed-oriented personality
• Strong ability to multitask and adapt to change
• Exceptional cash handling skills and an ability to problem solve if discrepancies occur
• Excellent communication, customer service, and problem-solving skills
• Ability to work a flexible schedule (evenings and weekends) and extended hours as needed
• As this position will be required to travel to and from Abbotsford/Vancouver, the incumbent must hold a valid driver’s license and have access to a vehicle

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.