Job Description

Assistant General Manager – Airport Retail Operations

Gerald R. Ford International Airport (GRR)

This is not a first-time management role.

We're looking for an experienced retail leader who thrives in a dynamic environment, leads from the front, and understands that great operations start with great people.

As the Assistant General Manager, you will help lead an airport retail location, supporting a team of supervisors and associates while ensuring an exceptional experience for every guest. This role is ideal for someone who enjoys being visible on the floor, coaching teams in real time, solving problems, and holding themselves and others accountable.

If you're looking for a position where you can make an impact, build a strong team, and help drive results every day, we'd like to meet you.

What You'll Do

• Lead daily retail operations in a busy airport environment

• Coach, develop, and hold team members accountable to performance expectations

• Support hiring, onboarding, training, and retention efforts

• Ensure excellent customer service and operational execution

• Manage inventory, merchandising, cash handling, and compliance standards

• Partner with the General Manager to drive sales, staffing, and business results

• Serve as the leader on duty and make sound business decisions independently

• Foster a positive, professional, and team-focused work environment

What We're Looking For

• 3+ years of retail management experience

• Experience leading teams, not just completing tasks

• Strong attendance, reliability, and follow-through

• Ability to coach performance issues and have difficult conversations when necessary

• A hands-on leadership style with a willingness to jump in wherever needed

• Strong organizational and problem-solving skills

• Ability to work flexible schedules, including weekends and holidays

You'll Be Successful If You:

• Lead by example rather than from an office

• Take ownership instead of waiting for direction

• Build trust through consistency and accountability

• Enjoy developing people and helping others succeed

• Stay calm under pressure and focus on solutions

Not the Right Fit If:

• You're looking for your first management position

• You prefer working independently rather than leading a team

• You avoid difficult conversations or performance accountability

• You want a predictable desk job rather than a dynamic operational role

Why Join Us?

You'll have the opportunity to lead a team in a unique airport environment where no two days are the same. We value leaders who are dependable, engaged, and committed to creating a great experience for both guests and employees.

If you're an experienced manager looking for your next challenge, we encourage you to apply.