Job Description

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Assistant Manager - Restaurant at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day-to-day

People

• Work together with the Restaurant Manager to plan and assign work on a daily basis, ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for key colleagues.
• Ensure that the whole team is trained on The Taste Gallery concept and fully understands Regent F&B philosophy, Regent Brand Culture, and The Regent Diner and Guest Journey concepts.
• Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.

Guest Experience

• Work together with the Restaurant Manager to establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Regularly communicate with guests to ensure expectations are met.
• Ensure that Regent F&B philosophy elements are activated in the outlet, through Guest Journey. Encourage your team to actively communicate Regent F&B philosophy to the Guests, promoting distinct culinary experiences, to elevate Guest's stay.
• Ensure all F&B OS&E & FF&E are in the best operational condition and properly stocked, to deliver smooth and enjoyable Guests experience, according to business levels.

Responsible Business

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste. Waste management systems, such as labelling and FIFO, for perishable items, have to be in place. The process of alcoholic beverages requisition, storage and exchange has to comply with local laws and IHG guidelines.
• Ensure the Food Safety Management System (FSMS) is in place. FSMS has to comply with local regulations and IHG guidelines, however, not limited to. Additional FSMS could be incorporated (e.g., HACCP), to ensure the highest level of food handling procedures. Demonstrate compliance to Food Safety Management safety policies and procedures and ensure all procedures are conducted safely as per assigned guidelines and ensure your direct reports do the same. Actively take part in the regular audit.
• Ensure that all financial transactions are handled securely. And comply with local laws and IHG guidelines. Actively take part in the regular audit.
• Ensure that all food and beverage inventory procedures are in place and comply with local and IHG guidelines. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.