Repossession Management

Coordinate and monitor repossession activities with external repossession agents to ensure timely vehicle surrender and recovery.

Review repossession cases, recommend appropriate recovery actions, and escalate high-risk accounts when required.

Monitor repossession success rates, turnaround times, and recovery costs to optimize performance.

Liaise with customers, recovery agents, dealers, insurers and relevant authorities relating to repossession matters.

Remarketing & Vehicle Disposal

Manage the end-to-end remarketing process for repossessed, surrendered, and returned vehicles.

Coordinate vehicle inspections, valuation exercises, refurbishment approvals and auction arrangements.

Engage auction houses, dealers, and buyers to maximize disposal proceeds and minimize holding periods.

Monitor vehicle inventory aging and ensure achievement of sales targets, recovery proceeds, and turnaround time KPIs.

Prepare approval papers and disposal recommendations in accordance with delegation of authority.

Recovery Strategy & Account Resolution

Evaluate delinquent accounts and recommend suitable recovery strategies including restructuring, voluntary surrender, repossession, legal action, or settlement.

Negotiate repayment arrangements and settlement proposals within approved authority limits.

Monitor recovery effectiveness and continuously improve collection and recovery processes.

Reporting, Governance & Process Improvement

Prepare portfolio performance reports covering collections, repossession, legal recovery, and remarketing results.

Support audits, compliance reviews, and regulatory reporting requirements.

Identify process improvement opportunities to enhance operational efficiency and customer outcomes.

Participate in projects relating to digitalization, recovery optimization, and operational excellence initiatives.

Write-Off & Recovery Management

Administer write-off accounts in accordance with Company Policy and approval requirements.

Prepare write-off submissions and coordinate stakeholder approvals.

Maximize recovery of written-off accounts through legal actions, recovery agencies, settlements, and recovery campaigns

Legal Recovery Support & Litigation Management

Support legal recovery actions by preparing documentation and liaising with panel solicitors.

Monitor litigation status and ensure timely filing of legal proceedings to protect company interests.

Coordinate with solicitors, insurers, police authorities, bankruptcy departments, and other relevant stakeholders.

Track legal recovery performance, judgment outcomes, settlement cases, and legal expenses.

Assist in reviewing legal strategies for high-exposure and complex recovery cases.

System Enhancement, Testing

Support system enhancements and process improvement initiatives related to collections, recovery, repossession, remarketing, and legal recovery.

Prepare test scenarios, conduct User Acceptance Testing (UAT), and validate system functionality to ensure business requirements are met.

Identify defects, coordinate issue resolution with relevant stakeholders, and support successful system implementation.

1. Education

· Bachelor Degree or Professional Qualification in the relevant discipline (Banking/ Accounting/Finance/Business/Economics/Law) or its related courses

2. Technical knowledge

• Strong legal, and late stage collections experience
• Good knowledge in MS Office software like Word & Excel

• Good spoken and written English. Conversant in Cantonese / Mandarin and local dialects

• Good knowledge of Finance Contract Management ERP

• Good knowledge of hire purchase terms and processes

• Strong vendor management knowledge such as Legal firms, Debt Collection vendors or Repossession Vendors

3. Competencies

• Proven track record in driving successful legal recoveries and maximizing post-default recoveries

• Strong experience managing distressed or written-off portfolios

• Ability to design and execute effective recovery strategies to optimize portfolio outcomes

• Experience working with external law firms, recovery agencies, and repossession vendors

• Good communication and interpersonal skills (ability to interact with all levels)

· Ability to quickly adapt to new culture and environment and to work with other departments.

· Results-driven professional with excellent decision-making skills, who can develop and execute strategic plans and drive business growth

· Ability to multi-task

· Ability to handle stress

· Ability to work in a team as well as be independent

· Problem-solving skills

· Attention to detail

· Ability to meet deadlines

· Tactful

4. Work / Industry experience

• Minimum 7 years of related working experience

• Minimum 5 years in automotive finance

• Certificate in Legal Practice./ Legal Experience

• Debt collection certification or training preferred