Job Description

Summary Statement:

The Restaurant Assistant Manager is responsible for leading, educating, motivating, and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant.

Primary Job Duties: Includes but is not limited to:

• Administer all aspects of personnel to restaurant team members.
• Interact with customers and guests to receive feedback on their service.
• Provide ongoing education to team members on industry trends and service etiquette.
• Increase restaurant revenue through marketing strategies, networking, and team member engagement.
• Assist with restaurant opening and closing responsibilities.
• Escalate critical issues to General Manger or Director of Restaurants.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of general restaurant operations.
• Working knowledge of restaurant management software system(s).
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.

Preferred: 

• Previous experience working with Forbes or equivalent hospitality rating service.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• Must be 21 years of age.
• At least three years of experience within restaurants operations or a directly related operational area/field.
• At least three years of directly related operational management experience at a similar leadership level.

Preferred:

• Previous working experience in a large, luxury resort setting.
• Excellent customer service skills.
• Hospitality degree or equivalent work experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses: SERV Safe Certification, Food Handlers Card, Alcohol Awareness (TAM) card, LVMPD NON-Gaming card.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.