Job Description

Salary

The salary range for this position is CAD $38.88/Hr. - CAD $55.89/Hr.

Working in close partnership with the Manager of Quality, Standards, and Innovation, the Assistant Manager leads the identification, analysis, and implementation of both short‑term and long‑term quality improvement initiatives for environmental services across all Providence Health Care (PHC) sites.

The Assistant Manager builds and maintains strong customer and operational service relationships to ensure consistent, high‑quality performance aligned with established environmental service standards. They ensure that all environmental services procedures, protocols, and quality measures are implemented in accordance with organizational goals, policies, and regulatory requirements.

The Assistant Manager also communicates effectively with staff and key partners to support the adoption of environmental services standards and practices, fostering alignment on resources, responsibilities, and service expectations across the organization.

What You Bring

EducationDiploma in Environmental Management, Business Administration, or related field and five (5) to seven (7) years' related experience in a multi-site organization including experience with quality assurance programs and environmental services policy and procedures within healthcare settings, or an equivalent combination of education, training and experience. Skills and Abilities

• Experience with contract management, budget and cost/benefit analysis for health facility support service operations within a unionized environment
• Demonstrates knowledge with quality assurance programs and the ability to critically assess and implement policy, procedures and standards and influence change.
• Knowledge of operational and project management principles, methodologies.
• Ability to coordinate multiple projects to ensure successful completion including assisting in the preparation, monitoring and reporting of associated budgets.
• Ability to communicate effectively, both orally and in writing, including preparing reports and presentations
• Ability to work effectively, both independently and as part of a team.
• Ability to exercise sound judgment, critical thinking, effective decision-making skills
• Ability to organize, prioritize and balance work while respond to changing priorities and unforeseen circumstances.

What We Offer

• A competitive salary: The salary range for this position is $38.88-$55.89/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day-To-Day

• Strategic planning support: Collaborates with Environmental Services and Quality leadership to plan, develop, implement, and evaluate short‑ and long‑term departmental goals aligned with PHC’s strategic direction.

• Standards development and oversight: Ensures consistent application of PHC‑wide environmental services standards; develops, updates, and communicates best‑practice procedures that meet local, provincial, and national requirements.

• Communication and change adoption: Establishes effective communication processes to promote visibility, understanding, and adoption of environmental services best practices among staff and stakeholders.

• Training program leadership: Supports the design and delivery of core training programs; monitors staff participation; and coordinates access to required systems with internal departments and external vendors.

• Quality assurance and auditing: Develops and implements audit processes to monitor compliance with standards and safety requirements, identifying gaps and supporting corrective actions.

• Performance measurement and reporting: Collects, analyzes, and reports on environmental services quality, efficiency, and regulatory compliance using KPIs and service level data to guide improvements.

• Process improvement and stakeholder engagement: Leads structured improvement initiatives, maintains strong relationships with internal/external partners, supports customer satisfaction goals, and contributes to budgeting, resource planning, and committee representation.

Working at Providence Health Care

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.