Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Assistant Manager is an integral part of the Product Sales & Services (PSS) management team and is responsible for supporting the daily operations of PSS at Heavenly Mountain Resort. This role leads and develops frontline employees, supports staffing and operational needs, drives performance toward established goals and key performance indicators, and ensures consistent execution of PSS standards and procedures.

The Assistant Manager works closely with the PSS Manager, resort leadership, and operational partners to create a seamless and welcoming guest experience. Through strong leadership, communication, coaching, and problem-solving, this role supports both the guest and employee experience while ensuring the team is prepared to meet the needs of the business throughout the season.

Job Specifications:

• Starting Wage: $25.00/Hr- $30.00/Hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Oversee daily Product Sales & Services operations, including opening and closing procedures, daily assignments, staffing adjustments, point-of-sale operations, cash handling, transaction audits, and overall operational readiness.
• Lead daily team operations by setting clear expectations, communicating priorities, assigning responsibilities, and ensuring employees have the information and resources needed to be successful.
• Foster a guest-focused environment and mindset to ensure an exceptional experience throughout all stages of the guest journey, proactively identifying opportunities to reduce friction and resolve guest concerns.
• Support and coach frontline employees to deliver accurate, efficient, and personalized service while maintaining consistency with resort and company policies and procedures.
• Monitor business levels, guest flow, and line wait times throughout the day and adjust staffing and operational priorities as needed to meet guest demand.
• Drive team performance toward established PSS key performance indicators, including data capture, line wait tracking, Epic Pass print fee compliance, transaction accuracy, and other resort and enterprise priorities.
• Maintain strong operational and financial accountability through accurate point-of-sale transactions, cash handling procedures, daily audits, and completion of required opening and closing processes.
• Partner with the PSS Manager to align team priorities, establish expectations, hold team members accountable, and provide ongoing coaching, feedback, recognition, and development.
• Support employee onboarding, training, and continued development to build team knowledge, confidence, and consistency across PSS operations.
• Address guest service escalations and empower employees to resolve concerns whenever possible, creating positive and memorable guest experiences.
• Cultivate strong, positive working relationships with Ski & Ride School, Mountain Operations, Guest Services, Base Operations, Security, and other resort departments to support seamless daily operations.
• Communicate effectively with resort leaders and operational partners regarding business levels, guest impacts, staffing needs, operational changes, and emerging concerns.
• Maintain appropriate staffing levels based on forecasted and real-time business needs while supporting efficient labor management.
• Ensure team compliance with company policies, safety expectations, cash-handling procedures, and operational standards.
• Serve as an operational leader within PSS, stepping into frontline operations as needed while maintaining awareness of the broader guest and employee experience.

Job Requirements:

• Minimum of 5 years management and guest relations experience
• Must be reliable, punctual, and always exhibit a professional attitude and appearance
• Strong attention to detail and high work standards in support of accurate, flawless delivery
• Exceptional guest service skills
• Able to communicate effectively in a loud, fast-paced environment and maintain composure under pressure.
• Able to lead and inspire a team with a focus on team engagement
• Able to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity
• and professionalism
• Knowledge of all Ski and Ride School products, policy & procedures
• Must be computer literate – MS Word, Excel, email, etc
• Able to work outdoors in the elements; walk on snowy and icy surfaces
• Able to lift at least 25 lbs.
• Able to travel to various Heavenly Resort base locations

The expected pay range is $25.00/Hr- $30.00/Hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517587

Reference Date: 09/16/2026

Job Code Function: Product Sales & Services