Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Main Purpose

• Sectional management for clients’ Supply Chain (SC) and Accounts Payable (AP) function. Responsible to manage and oversee operations and financial related activities within the specified time frames and Service Level Agreements (SLA) targets.
• Post stabilisation of business operations and implementation of transformation initiatives, the role can evolve from managing/overseeing transactional processing to creating a continuous improvement culture and collaboration across support structures to advance operations to the next level.

Key Responsibilities:

• Manage all sectional matters from a control, quality and turnaround perspective
• Coordinating all HR related matters & creating a conducive work environment
• Prepare daily/weekly/monthly reports
• Obtain and evaluate integrity of reports and providing accurate information for decision making
• Obtain and analyse information
• Scrutinise and distribute documents
• Initiate adjustments/corrections
• Lead, coach and assist Associates
• Evaluate development and give feedback
• Review business processes and suggest improvements (ongoing)
• Compliance to company policies/procedure and Reporting
• Handling all customer related queries

Qualifications

Essential

• Matric/Grade12
• Post Matric qualification in Accounting and Finance (Preferred)

Additional Information

• On site and night shift (US operational hours)
• 2-3 years proven relevant operational experience
• Excellent MS Office skills specifically Excel

• Financial System experience will be an advantage
• Leading, Coaching and Supervising
• Customer Focus and Orientation
• Experience in a BPO Industry (added advantage)
• Good written and verbal communication
• Managing and coping under pressure
• Strong numerical and analytical skills
• Building rapport and sound relationships with suppliers and customers
• Ability to take initiative in order to deliver results
• Continuous Business Improvement mind-set