Job Description

About

KPMG Global Services Delivery Platform (KGSDP)

At KGSDP, we believe great careers are built in environments where people feel valued, supported and inspired to grow.

We are a strategic global delivery organization supporting KPMG firms across Advisory, Tax and Audit support services, with over 22,000 professionals working across our offices in Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune.

We are a technology-enabled organization, leveraging digital tools, data analytics, automation and AI-driven solutions to deliver smarter and more impactful outcomes. Our teams combine deep domain expertise with innovation to continuously improve how we work.

Our culture is rooted in collaboration, inclusion and continuous learning. We are consistently recognized among India’s leading employers for our commitment to diversity, equity, employee wellbeing and inclusive workplace practices.

At KGSDP, your growth matters. We invest in learning, career mobility and leadership development to help you build skills that remain relevant in a fast-changing, tech-driven world.

If you are looking for a workplace where your ideas are valued, your contributions make a difference and you can grow, we are the place for you.

About us

Managed Services (MS) is a pivotal component in KPMG's Global Advisory growth strategy. We offer an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.

The MS team is a diverse group of more than 2,500 professionals. We provide consulting services to KPMG firms worldwide to support clients' business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, and Cross-Functional Services, our team is a varied mix of professionals with extensive skills and expertise.

Through your work with the team, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources and an inclusive, supportive environment to help you reach your full potential.

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where our multi-generational colleagues can bring their authentic selves to work and know that their uniqueness is valued.

We foster an inclusive workplace with gender-inclusive policies and practices, parental support programs, LGBTQ+ friendly initiatives, an accessible work environment and dedicated Employee Resource Groups to promote allyship and advocacy.

we encourage fair treatment of applicants and employees and do not support any form of discrimination, including but not limited to caste, religion, color, ancestry, marital status, medical condition, sex, gender identity or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or

any other status or characteristic protected by applicable Indian laws and regulations.

Managed Services (MS) is a pivotal component in KPMG's Global Advisory growth strategy. We offer an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.

The MS team is a diverse group of more than 2,500 professionals. We provide consulting services to KPMG firms worldwide to support clients' business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, and Cross-Functional Services, our team is a varied mix of professionals with extensive skills and expertise.

Through your work with the team, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources and an inclusive, supportive environment to help you reach

your full potential.

Roles & responsibilities

The Consultant plays a key role in managing and stabilizing Procurement Operations Desk services, handling complex operational issues, mentoring junior team members, and driving service quality and continuous improvement. The role acts as a bridge between operations, clients, and leadership.

Key Responsibilities

Operations & Service Delivery

•Manage complex procurement operations activities across end-to-end S2P processes. •Lead/Manage supplier onboarding and catalog enablement activities. • Act as point of support for escalations, root-cause analysis, and issue resolution. • Ensure consistent SLA, KPI, and quality compliance across assigned processes.

Stakeholder & Client Interaction

•Serve as a key operational contact for client stakeholders and internal teams. •Support service reviews, reporting, and operational governance discussions. •Proactively communicate risks, issues, and improvement opportunities.

Team Support & Mentoring

•Guide and mentor Associate Consultants and analysts. •Support onboarding, knowledge transfer, and cross-training activities. •Process Excellence & Transformation Support •Drive process standardization, optimization, and automation initiatives. •Support transitions, tool enhancements, audits, and compliance activities. •Contribute to continuous improvement projects and transformation initiatives.

This role is for you if you have the below

Educational qualifications

•Post-Graduate/MBA preferred •Graduate from reputed institute •Any certifications on related technology/platform will be preferred.

Required Skills & Experience

•5–8 years of experience in Procurement Operations, Managed Services, or Consulting. •Strong functional knowledge of S2P / P2P processes. •Hands-on experience with procurement platforms (SAP Ariba, Coupa, Oracle, etc.). •Experience in handling escalations, reporting, and service delivery governance.

Core Competencies

•Operational leadership •Stakeholder management •Problem-solving and root-cause analysis •Process improvement and documentation

KPIs

•Escalation resolution effectiveness •SLA and quality performance •Process improvement outcomes •Team productivity and knowledge coverage