Job Description

Requisition ID: 268466
Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose

The Assistant Manager, Processing Unit (PU) is responsible for controlling the consolidated operations and
processing functions for the Unit. He/she must manage transaction processing activities and is directly
responsible for signing off the daily Support Package for the Unit.

The Assistant Manager, Processing Unit (PU) must ensure all daily and periodic management controls are in
place and effective as outlined in the Processing Support Centre Manual, Int’l Banking Platform, Scotia Globe
Delivery Manual and other applications used in the PU. He/she ensures service provided is constantly of a high
quality, the Unit adheres to instructions received by serviced transits, maintains the integrity of the financial
records and maximizes the efficiency to contribute to the overall profitability of the Bank. He/she is responsible
for the successful implementation and ongoing sustainability, of all Bank initiatives/enhancements involving
these areas.

The Assistant Manager PU effectively manages human resources within the assigned departments/units by providing ongoing monitoring, coaching and performance feedback throughout the year to subordinates.

The Assistant Manager PU is responsible for contributing to the provision of human, straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with our branches and other employees.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships
  and leverage broader Bank relationships, systems and knowledge.

Customer: Service Improvement:

Manage ongoing service improvement initiative within department

• Proactively identify ways to improve service levels provided by department.
• Identify, develop and recommend changes that improve service to the supported transits
• Ensure branches have been properly notified of issues / items which may impact them
• Work with the Processing unit team and Branch Management to resolve complaints / issues.
• Analyze the trends report to provide guidance to Servicing Transit as appropriate

People: Human Resources Management:

Provide direction/guidance to Senior Processing Officer and Processing Officer.

• Provide coaching/training and provide ongoing feedback
• Cultivate and maintain employee relations and morale at a high level
• Ensure cross-training program is documented and in place for the CPF
• Ensure new and existing employees complete all required AML, Regulatory and other training programs
• Ensure Performance Management requirements are followed, timely completion of Performance
  Appraisal Reports and the implementation of the Performance Improvement Program as necessary
• Ensure specific metrics and productivity measurements in effect
• Negotiate personal development goals around behavioural functional competencies. Assist staff in
  organizing a detailed Personal Development Plan that may include your direct involvement, selflearning from bank documentation and/or other formal training programs
• Provide support in Leadership Resource Planning for the department
• Viewpoint – Develop Action Plans and Team Engagement

Operations Management /Processing Administration:

• Complete management review as per Processing Support Centre Manual (PSCM), ensure completion
  of all processing and reconciliation activities within department are done according to established
  procedures & policies.
• Ensure new initiatives and/or updated procedures (BIBs) are reviewed immediately and implemented
  with all your staff
• Overseeing the process flows within the unit and ensuring all operating errors /exception items are
  properly escalated and trended for prompt resolution.
• Complete online management review on required applications to ensure proper reconciliation,
  escalation and exceptions are recorded. Provide comments and sign-off on the Daily Certification-ASP.
• Ensure the Operational Risk Assessment Matrix is updated to ensure internal controls and/or action
  plans are appropriate.
• Initiating and monitoring the daily accounting cycle in your unit and the Automated Control Tasks (ACT)
  for compliance to policies and procedures.
• Ensure expense claims comply with Bank policy and that they are reported accurately to the serviced
  transits.
• Ensure staff are aware of Business Continuity Plans, in case of activation
• Ensure that assigned Returns, regulatory reporting are completed accurately, timely and in accordance
  with established procedures.
• Coordinate and implement organizational changes, staffing level and documentation of procedures
  unique to the Processing Unit.
• Oversee the Supervisory Team with implementation of procedural changes.
• Pilot new tasks / systems: liaise with other areas/departments, gather relevant information as required,
  ensure the Processing unit needs are met through various stages of the project.

Adhering to custody and security procedures at all times:

• For you and your team’s personal safety, adhere to all security procedures.
• Maintain confidentially of customer information
• Avoid potential conflicts of interest by maintaining personal control over all assigned security accesses,
  including keys, combinations and passwords.

Financial: Maximize the efficiency and operating cost of the Processing Unit:

• Maintain an awareness of significant changes in volumes through the daily review of reports activities.
• Manage staffing including workload overruns, relief and overtime
• Review processes, systems, action negative trends by recommending changes or enhancements which
  will reduce cost and improve productivity
• Remain current and knowledgeable of the Bank products and ongoing initiatives
• Assist in the completion of the yearly Profit Plan and related variance trending activities.
• Remain current and knowledgeable of the Bank products and ongoing initiatives
• Proactively collaborate on identifying saving opportunities / cost reductions for the unit
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day
  activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the
  adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations
  with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk,
  including but not limited to responsibilities under the Operational Risk Management Framework,
  Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the
  Guidelines for Business Conduct.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her
  respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day
  business controls to meet obligations with respect to operational risk, regulatory compliance risk,
  AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational
  Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF
  Global Handbook and the Guidelines for Business Conduct.
• Builds a high-performance environment and implements a people strategy that attracts, retains,
  develops and motivates their team by fostering an inclusive work environment; communicating
  vison/values/business strategy and managing succession and development planning for the team

Compliance:

Meet Regulatory, Compliance, and Bank policies and procedures for Customer transactions by:

• Following documented procedures for the order in which transactions are to be completed;
• Obtaining approvals where transactions exceed your limit.
• Adhere to Bank security procedures with respect to assigned authorities and responsibilities;
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day
  activities and decisions
• Ensure you and all of your team are familiar with and adhere to the Guidelines for Business Conduct,
  the Internet and Email Code of Conduct and the Financial Reporting Whistleblower Policy and
  Procedures;
• Document and escalate any unusual occurrences or fraudulent activity to your Compliance Office/Supervisor
  as soon as possible as per AML guidelines.

Education / Experience

• High School Diploma
• Thorough knowledge of designated systems;
• Thorough understanding of IBP, Scotia Globe Operating System, and the main frame/branch
  online network computer operations, Radar and OEC.
• Thorough knowledge of Bank regulations, policies, procedures and branch operations;
• Good understanding of HR policies, procedures and practices
• Thorough knowledge of people and performance management techniques;
• Thorough communication and interpersonal skills
• Thorough organizational skills; analytical and problem resolution skills

Location(s):

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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