Job Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

You will assist the Port Operations Manager with the organization and coordination of Whittier Port services and related passenger service activities for the South-Central ports. Assists with the recruiting, hiring, supervision, performance management, discipline, and training of directly assigned personnel. You will coordinate Port Operations activities and collaborate with Anchorage Passenger Services & Luggage, Transportation, Logistics as well as Anchorage Rail Operations and all affiliated cruise staff, including Holland America Line & Seabourn, and Princess Cruises.

Responsibilities:

• Oversee the daily operations of Port Operations, ensuring safe, efficient, and customer-focused service delivery.
• Develop and maintain staff schedules to ensure appropriate coverage for dock and passenger operations.
• Monitor dock operations and ensure compliance with company procedures and U.S. Coast Guard regulations.
• Process, review, and analyze operational and performance reports to identify trends and drive improvements.
• Support the planning, development, and execution of port operations programs to meet customer satisfaction and budgetary goals.
• Coordinate all third-party off-site training, including vendor relationships, contracts, scheduling, and logistics.
• Assist in the planning and implementation of dock facility security measures in compliance with regulatory requirements.
• Maintain strong relationships with third-party vendors, tour operators, and local community stakeholders.
• Assist the Port Services Manager in organizing and coordinating Whittier Port Services and South-Central port activities.
• Supervise, coach, and manage assigned personnel, including recruitment, onboarding, scheduling, performance management, discipline, and training.
• Ensure adherence to company policies, procedures, and applicable laws and regulations.

Requirements:

• This role requires two or more years of progressively responsible experience in transportation, port operations, or customer service operations.

• Previous supervisory experience in a business environment to effectively lead teams and support operational goals is preferred.

• Experience in managing employee relations, including performance management and discipline.

• Must have a current, valid Alaska state driver’s license with a clean driving record. A company Motor Vehicle Report (MVR) will be requested.

• Ability to build and maintain professional relationships with community stakeholders and business partners.

• Must be willing to work varied schedules, including early mornings, evenings, weekends, and holidays.

• Must be able to legally work in the US. HAP Alaska Yukon is not able to sponsor H-1 visas.

Knowledge, Skills, and Abilities:

• Proficiency in the use of computer business application, with working knowledge of computerized reservations systems.
• Ability to prioritize work, meet deadlines, to maintain an attention to detail, while working in a group or team environment.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to organize work, meet deadlines, and maintain attention to detail and accuracy.
• Ability to communicate clearly, verbally and written, with employees and management.
• Ability to support and comply with company policies, procedures and guidelines including company health and safety standards.
• Ability to lift an excess 50 pounds.
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• May need to stand for long periods of time.

What You Can Expect:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture…Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact HAPHR@hagroup.com

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