Job Description

Key Responsibilities

1. People Operations Leadership

• Lead and oversee People Operations Specialists responsible for employee lifecycle administration.
• Establish clear operational service standards and monitor compliance with agreed service expectations.
• Provide day-to-day guidance, coaching, and support to People Operations team members.
• Build team capability and support succession readiness through continuous development.
• Monitor operational effectiveness and identify opportunities to strengthen service delivery.
• Promote accuracy, accountability, consistency, and a high-quality employee experience across People Operations processes.

1. Employee Lifecycle Administration

Oversee the accurate and timely administration of the following employee lifecycle processes:

• Onboarding
• Employee movements
• Promotions
• Transfers
• Offboarding
• Employee records management
• HR systems transaction

Ensure that employee lifecycle activities are completed consistently, supported by appropriate documentation, and aligned with applicable policies and operational controls.

1. HR Systems and Employee Data

• Partner with the People Operations team to maintain accurate and complete HRIS data.
• Ensure the integrity of employee master data across HR systems.
• Establish appropriate data validation and operational controls for employee information.
• Support the implementation and optimization of HR technology solutions.
• Support automation initiatives that improve operational efficiency and employee experience.
• Develop operational dashboards and reporting frameworks to support business decisions.
• Ensure employee information is handled in accordance with applicable data privacy requirements.

1. Process Governance and Continuous Improvement

• Monitor the effectiveness of People Operations processes and controls.
• Identify opportunities to simplify, standardize, and improve HR operational processes.
• Drive automation and process simplification initiatives.
• Lead operational improvement projects in partnership with People & Culture leadership.
• Support the development and maintenance of HR procedures, policies, and governance controls.
• Ensure that process improvements strengthen operational efficiency, data integrity, and employee experience.

1. Operational Reporting and Insights

• Develop operational dashboards and reports covering relevant employee lifecycle, workforce, service delivery, and HR operations metrics.
• Monitor operational performance against established service expectations.
• Use operational information to identify process gaps and improvement opportunities.
• Provide data-driven insights that support People & Culture and business decisions.
• Maintain appropriate controls over the confidentiality, accuracy, and use of employee data.

1. Policy and Compliance Support

• Support the development, implementation, and maintenance of HR policies and procedures.
• Ensure People Operations processes are performed in accordance with established governance controls.
• Maintain appropriate standards for employee records and HR systems transactions.
• Support operational reviews involving employee records, systems data, and People Operations processes.
• Handle sensitive and confidential employee information with discretion.

1. Stakeholder Management

• Partner with HR Business Partners, Finance, business leaders, and other stakeholders on People Operations requirements.
• Coordinate with Corporate People teams and relevant functions on HR operations and employee experience initiatives.
• Provide operational guidance to stakeholders on employee lifecycle processes and requirements.
• Build effective working relationships across People & Culture and cross-functional teams.
• Lead or participate in cross-functional projects related to HR Operations and employee experience.

Qualifications and Experience

• 5-8 years of progressive Human Resources experience, including substantial exposure to People Operations.
• At least 2-3 years of leadership or supervisory experience managing HR Operations or People Operations team members.
• Experience in employee lifecycle administration, employee records management, and HR systems transactions.
• Experience working with HRIS platforms and workforce analytics tools.
• Demonstrated experience in managing multiple stakeholders and driving operational improvements.
• Experience within a shared service, professional services, or multinational organization is preferred.
• Strong understanding of Philippine labor laws and statutory requirements relevant to People Operations.

Skills and Competencies

• Strong analytical and data interpretation skills.
• High attention to detail and commitment to data accuracy.
• Ability to handle sensitive and confidential employee information with discretion.
• Effective stakeholder communication skills across HR and cross-functional teams.
• Strong organization and process management capabilities.
• Ability to lead, coach, and develop People Operations team members.
• Continuous improvement and process simplification mindset.
• Working knowledge of HR systems, employee data governance, and operational reporting.

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• HR-related certifications are an advantage but are not mandatory.