Job Description

Key Responsibilities

Participate in Distribution Risk and Control activities, including quality assurance, control monitoring, and risk management, through close collaboration with Distribution, Compliance, and Internal Audit teams:

• Develop, monitor, and analyze risk and quality metrics; escalate findings with value‑added recommendations supported by analytical insights for both business and operations.
• Design, contribute to, and implement effective controls to minimize fraud risk and sales misconduct, covering identification, impact assessment, and corrective and/or disciplinary actions to raise conduct standards.
• Act as a first-line responder for risk management, incident management, and internal control matters, including reporting and coordination activities.
• Oversee, advise on, and promote quality initiatives across Distribution by partnering with relevant process owners during the design, modification, and streamlining of processes and controls.
• Collaborate with key stakeholders including Compliance, Risk, and Internal Audit to support the implementation of guidelines, frameworks, processes, and controls that meet internal, local, and global regulatory and policy requirements.

Required Qualifications:

• University degree, preferably in Accounting, Finance, Operational Risk, or a related.
• Minimum of three (3) years of experience in internal audit, control, risk management, compliance, quality assurance, or financial services consulting, preferably within the insurance industry.
• Strong stakeholder engagement and people management skills, with the ability to clearly articulate technical concepts, proposed solutions, and outcomes through effective verbal and written communication.
• Proven experience in planning, organizing, leadership, and change management.
• Proficiency in English with strong verbal, written, and listening communication skills.
• Demonstrated aptitude in data analytics and reporting.

Preferred Qualifications:

• Results-oriented with the ability to balance multiple priorities and projects effectively.
• Self-driven and capable of achieving objectives with minimal managerial oversight.
• Strong business judgment with the ability to assess issue severity and develop practical, value‑added recommendations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid