Job Description

JOB PURPOSE:

The Manager – HR Payroll & Payments is responsible for leading and overseeing the Bank's payroll and employee payment operations, ensuring accurate, timely, and compliant payroll processing while maintaining strong governance, controls, and data integrity.

Working closely with HR, Finance, Technology, and business stakeholders, the role drives payroll governance, process improvement, automation, compliance, reporting, and operational excellence to enhance service delivery and employee experience across the payroll and payment’s function.

KEY ACCOUNTABILITIES:

• Lead and oversee the end-to-end monthly payroll process, ensuring accuracy, timeliness, and confidentiality.
• Review and approve payroll inputs including salary changes, allowances, incentives, deductions, and final settlements.
• Ensure payroll controls and validations are completed prior to payroll release.
• Ensure compliance with labour laws, statutory requirements, and internal policies.
• Maintain payroll policies, procedures, and governance frameworks.
• Support internal and external audits and implement corrective actions where required.
• Monitor payroll risks and ensure adequate controls are in place.
• Drive payroll system enhancements, upgrades, and automation initiatives.
• Lead user acceptance testing (UAT) for payroll-related system changes.
• Identify opportunities to improve payroll efficiency, accuracy, and employee experience.
• Support the integration of payroll processes with HR and Finance systems.
• Deliver payroll reporting, metrics, and insights to support decision-making.
• Prepare regulatory, management, and audit-related payroll reports.
• Partner with HR, Finance, Technology, and business stakeholders on payroll-related requirements.
• Oversee all employee-related payments including salaries, bonuses, allowances, and end-of-service benefits.
• Ensure accurate processing of benefit-related payments and deductions.
• Coordinate with Finance to ensure timely funding and reconciliation of payroll payments.
• Ensure employee payment queries are addressed efficiently and professionally.

Requirements

EXPERIENCE & ACADEMIC QUALIFICATIONS:

• Bachelor's Degree in Human Resources, Finance, Accounting, Business Administration, or a related discipline.
• Professional certifications in Payroll, Finance, HR, or HR Technology will be an added advantage.
• Minimum 8-10 years of experience in Payroll, HR Operations, or Employee Payments.
• Minimum 3 years of experience in a supervisory or managerial capacity.
• Strong experience in end-to-end payroll processing, payroll governance, and statutory compliance.
• Experience working with HCM/HRMS and payroll systems, including system enhancements and process automation.
• Experience managing payroll audits, controls, reporting, and stakeholder relationships.
• Banking or financial services industry experience is preferred