Job Description

Company Description

The Horseshoe, Downend

Assistant Manager

Salary - £31,000 - £34,750 + Bonus (Pro Rata)

Love a busy pub, thrive on a great atmosphere and enjoy being right at the heart of the action?

The Horseshoe in Downend is a proper community pub with friendly service, honest prices and a loyal local following. From lively Friday nights and live sport to DJ nights, charity fundraisers and events throughout the year, there's always something happening — and we're looking for an Assistant Manager who can bring the energy, lead from the front and help make every visit a great one.

This is a pro-rata opportunity offering 32–36 hours per week, with flexibility available.

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Job Description

What's the opportunity?

The Horseshoe is a busy, wet-led pub where personality, pace and people skills really matter. With a younger crowd bringing plenty of energy on Friday and Saturday nights, we're looking for someone confident, hands-on and comfortable managing a lively atmosphere.

As Assistant Manager, you'll work alongside the team on the pub floor, not from behind an office desk. You'll be visible, approachable and ready to get stuck in — whether that's serving customers, supporting the team during a busy shift or making sure everyone has a safe and enjoyable experience.

You'll be responsible for:

• Supporting the General Manager with the day-to-day running of the pub and stepping up in their absence.
• Leading from the front, working alongside the team and setting the standard for great service.
• Creating a welcoming atmosphere and building strong relationships with our regulars and local community.
• Managing busy shifts confidently, particularly during lively Friday and Saturday nights.
• Understanding the atmosphere, reading situations and handling challenging moments calmly and professionally.
• Keeping standards high across service, cleanliness, safety and compliance.
• Making the most of live sport, DJ nights and events to drive trade and create memorable experiences.
• Helping organise and deliver community events and charity fundraisers, including our popular Macmillan events.
• Coaching and motivating the team, helping everyone develop and perform at their best.

Qualifications

What we're looking for

We're looking for someone with personality, confidence and a genuine passion for pubs. You don't need to be the loudest person in the room, but you do need to be comfortable engaging with customers, leading a team and taking control when the pub gets busy.

Ideally, you'll have:

• Previous experience in a hospitality supervisory or management role.
• Confidence working in a busy, wet-led pub, bar or similar environment.
• A hands-on approach — you're happiest out on the floor, working alongside your team.
• Strong people skills and the ability to communicate with a wide range of customers.
• The confidence to manage lively environments and deal with situations calmly and fairly.
• A customer-first mindset and a real eye for service standards.
• The ability to motivate a team, make decisions and keep things running smoothly under pressure.
• A flexible approach and the ambition to develop your career with Greene King.

Additional Information

And there's plenty in it for you...

At Greene King, we're passionate about helping our people grow and build careers they're proud of. You'll have access to:

• Career development opportunities across our family of brands.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% for loved ones across our brands.
• 50% employee discount and 25% for loved ones at Greene King Inns.
• A free Employee Assistance Programme.
• Enhanced family-friendly policies.
• Menopause Friendly Employer support.
• Refer a Friend scheme — earn up to £1,500.
• Wagestream to help you manage your money.
• Retail discounts, including savings with Superdrug and Three Mobile.

Make your mark at The Horseshoe

Greene King is the country's leading pub company and brewer. With over 220 years of history and a 39,000-strong team, we're on a mission to pour happiness into lives and become the pride of great British hospitality.

If you're someone who loves the buzz of a busy pub, enjoys being hands-on and wants to make a real difference to both the team and the local community, we'd love to hear from you.

Bring your energy. Lead from the front. Make The Horseshoe yours.