Job Description

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Total Gas Limited (ATGL)Adani Total Gas Limited is a prominent entity in India's energy sector, specializing in the distribution of natural gas. It operates as a joint venture between the Adani Group and TotalEnergies.

ATGL is actively involved in the development of City Gas Distribution (CGD) networks, supplying Piped Natural Gas (PNG) to domestic, commercial, and industrial users, as well as Compressed Natural Gas (CNG) to the transport sector. The company has established CGD networks in various regions, including Ahmedabad and Vadodara in Gujarat, Faridabad in Haryana, and Khurja in Uttar Pradesh. Additionally, through a consortium with Indian Oil Corporation Ltd, ATGL is expanding its services to areas such as Allahabad, Chandigarh, Ernakulam, Panipat, Daman, Dharwad, and Udham Singh Nagar.

In line with its commitment to sustainable energy solutions, ATGL has ventured into renewable energy initiatives. The company has established Adani TotalEnergies Biomass Limited (ATBL), a wholly owned subsidiary dedicated to the development of biogas activities in India.

Through its comprehensive approach to energy distribution and sustainable practices, Adani Total Gas Limited continues to play a vital role in enhancing energy accessibility and contributing to India's infrastructure development.

JOB PURPOSE

This role entails supporting operations and maintenance activities at ATEL, ensuring seamless customer service, efficient asset utilization, and compliance with regulatory standards. Responsibilities include addressing customer concerns, facilitating vendor payments, and contributing to the optimization of operational processes.

ATEL Operations & Maintenance Team Member - O3

Operations Management:

• Address customer care concerns and escalate issues to Original Equipment Manufacturers (OEMs) as necessary.
• Optimize asset utilization to ensure efficient deployment of company resources.
• Assist in customer acquisition efforts and maintain robust customer relationships.
• Conduct site verification and facilitate timely vendor payments.
• Manage payables and receivables to support overall financial operations.
• Support estate management activities to maintain operational continuity.

Maintenance Operations:

• Execute the handover-takeover (HOTO) process accurately and efficiently.
• Ensure compliance with Service Level Agreements (SLAs) with OEMs to maintain high service standards.
• Uphold site hygiene and regulatory compliance standards.
• Participate in governance meetings with vendors to oversee contractual obligations and service delivery.
• Process Discom payments in a timely manner to ensure uninterrupted electricity supply.
• Address and resolve customer complaints promptly to maintain high levels of customer satisfaction.
• Implement preventive maintenance protocols to minimize asset downtime and extend asset life cycles.

Digital Platform Management:

• Manage devices and technology to ensure seamless operational functionality.
• Implement promotional schemes to attract and retain customers via the digital platform.
• Maintain and update dashboards and Management Information Systems (MIS) for operational transparency and insight.
• Support social media management initiatives to enhance customer engagement and brand visibility.
• Conduct performance analytics to optimize operational efficiency and account management.

Planning and Budgeting:

• Provide operational inputs for planning and budgeting processes to align with organizational goals.
• Maintain and utilize document trackers to ensure organized and accurate record-keeping.

Customer Experience and Call Center Support:

• Support the efficient operation of call centers to deliver exceptional customer service.
• Assist in developing and implementing training programs for call center staff to ensure high-quality customer interactions.

Team and Collaboration:

• Collaborate effectively with the Operations Manager, Zonal Manager, and Digital Platform Manager to achieve departmental objectives.
• Contribute to fostering a culture of growth, development, and high performance within the team.

KEY STAKEHOLDERS

Internal Stakeholders:

• Projects Team
• TechnoCommercial Team
• BD Team
• Technical Services Team
• Finance Team
• IT Team

External Stakeholders:

• DISCOMS
• Regional partners
• Channel partners
• Vendors

Educational Qualification:

Bachelor's degree in Business, Finance, Engineering, or a related field; advanced degree (MBA or equivalent) preferred.

Work Experience:

3+ years of experience in strategic planning, procurement, and commercial management, demonstrating leadership capabilities.

Preferred Industry:

Experience in Charge Point Operator (CPO) industry, Utilities, Petroleum, technology, or related sectors, with a focus on procurement and commercial strategy.