Job Description

Work Setup: Onsite (Cebu)

Qualifications:

• College graduate
• Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
• Experience in Insurance or Healthcare

Responsibilities:

• Take charge of the process, promptly addressing challenges and driving continuous improvements for efficiency.
• Provide consistent coaching and feedback to empower team members and enhance performance.
• Support new hires with thorough training for quick integration and productivity.
• Handle escalations professionally to maintain positive client and team relationships.
• Offer insights on process and system improvements to promote best practices and efficiency.
• Confidently engage in supervisor-level client interactions, addressing needs to strengthen partnerships.