Job Description

Job Title

Air Hub Asst. Manager (Operations)

Function

Operations

Reports To

Regional Manager – Air Hub (Operations)

Location

Air Hub / Airport Location

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Air Hub Manager is accountable for end-to-end operational performance of an individual Air Hub, ensuring safe, timely and accurate movement of inbound, outbound and transit shipments in synchronization with flight schedules and downstream network cut-offs.

The role owns day-to-day Air Hub execution including shipment receipt, processing, build-up / breakdown, loading and unloading, operational cut-off adherence, manpower deployment, throughput, turnaround time, shipment quality and coordination with Aviation and ground-handling stakeholders.

Leads hub operational teams across shifts and ensures seamless connectivity between Aviation, First Mile, CPU, Surface and Last Mile operations.

The role works closely with the Regional Air Hub Manager and Regional Air Fleet & Network Manager to ensure flight connectivity, vehicle placement, capacity utilization, disruption recovery and consistent service performance.

Job Purpose:

To manage a safe, reliable and high-performing Air Hub by ensuring timely shipment processing and flight connectivity, optimum manpower and infrastructure utilization, strict adherence to operational cut-offs, and continuous improvement in throughput, service quality, productivity and cost.

Key Roles & Responsibilities:

Air Hub Operational Leadership

• Own day-to-day operational performance of the Air Hub across all shifts.
• Translate flight schedules, shipment volumes and regional network requirements into daily operating plans.
• Ensure timely receipt, processing, build-up / breakdown and dispatch of inbound, outbound and transit shipments.
• Maintain operational readiness for all scheduled and ad-hoc flight movements.
• Ensure seamless handover between Air Hub, Aviation, Fleet, CPU, Surface and Last Mile operations.
• Proactively escalate network, capacity or service risks to the Regional Air Hub Manager.

Flight & Network Connectivity

• Ensure shipments are processed and positioned within defined flight and network cut-offs.
• Monitor inbound and outbound flight connectivity and prevent avoidable missed connections.
• Coordinate with Aviation and ground-handling teams on flight schedules, aircraft capacity and operational changes.
• Ensure rapid operational response to delays, cancellations, diversions or capacity constraints.
• Coordinate contingency plans and recovery actions during network disruptions.
• Ensure timely downstream connectivity following inbound flight arrivals.

Hub Throughput & Turnaround Time

• Own hub throughput, processing TAT and flight-related operational timelines.
• Monitor hourly shipment flow and identify potential bottlenecks before they affect connectivity.
• Ensure effective load balancing across shifts and operating areas.
• Drive rapid turnaround of inbound and outbound shipment flows.
• Prevent backlog accumulation and ensure timely clearance of shipment exceptions.
• Improve flow efficiency through process and layout optimization.

People Leadership & Workforce Management

• Lead supervisors, executives, operational employees and outsourced workforce across the Air Hub.
• Plan shift manpower based on flight schedules, shipment volumes and operational requirements.
• Ensure effective deployment across processing, build-up, breakdown, loading and support activities.
• Drive productivity, attendance, discipline and accountability across shifts.
• Build capability through coaching, structured training and on-the-job development.
• Maintain contingency manpower plans for absenteeism, peak periods and irregular operations.

Shipment Quality & Operational Accuracy

• Ensure accurate shipment processing, scanning, segregation and routing.
• Monitor missorts, misroutes, damages, offloads and other Air Hub exceptions.
• Drive root-cause analysis and corrective action for recurring operational defects.
• Ensure physical-to-system shipment reconciliation and complete scan compliance.
• Maintain shipment security, handling quality and chain-of-custody discipline.
• Reduce rework and avoidable service failures.

Capacity & Infrastructure Management

• Monitor Air Hub processing and infrastructure capacity against current and forecast volumes.
• Ensure availability and operational readiness of equipment, workstations and material-handling systems.
• Coordinate with Engineering / Facilities teams for maintenance and breakdown resolution.
• Support layout optimization and infrastructure improvements.
• Identify emerging capacity constraints and provide inputs for expansion or enhancement.
• Ensure readiness for peak periods and major customer volume surges.

Cost & Productivity Management

• Monitor operating cost and productivity of the Air Hub.
• Drive improvement in shipments per man-hour and resource utilization.
• Optimize manpower deployment, consumables and facility resources.
• Reduce avoidable handling, overtime, rework and operational wastage.
• Track cost and productivity trends and initiate corrective actions where required.
• Support achievement of regional cost-efficiency objectives without compromising service.

Safety, Security & Compliance

• Ensure strict adherence to operational, aviation-interface, safety and security requirements.
• Maintain compliance with Blue Dart SOPs, applicable airport procedures and internal control requirements.
• Conduct regular operational and safety reviews.
• Ensure timely closure of audit observations and corrective actions.
• Coordinate with Security and Aviation stakeholders on shipment-handling and access-control requirements.
• Maintain strong workplace safety, housekeeping and equipment-operating standards.

Continuous Improvement & Technology

• Identify recurring bottlenecks and operational failure points within the hub.
• Drive structured root-cause analysis and continuous-improvement initiatives.
• Support implementation of automation, scanning and digital-operating tools.
• Track adoption and benefits from new processes and technologies.
• Use operational data to identify productivity and service-improvement opportunities.
• Share successful practices with the Regional Air Hub Manager for wider replication.

Stakeholder & Governance

• Work closely with the Regional Air Hub Manager and Regional Air Fleet & Network Manager.
• Coordinate with Aviation, CPU, Surface Operations, First Mile, Last Mile, Security, Engineering, IT, Finance and HR.
• Conduct regular performance reviews with shift and operational teams.
• Provide accurate daily / weekly operational reporting and network-risk visibility.
• Ensure timely escalation and resolution of issues impacting flights or network connectivity.
• Act as the location SME for Air Hub operations.

Qualifications & Experience:

• Education: Bachelor’s degree in engineering, Operations, Supply Chain, Logistics, Business Administration or related discipline preferred; MBA / PG desirable.
• Experience: 8–11 years of relevant experience in express logistics, air cargo, aviation-linked logistics, hub operations, transportation or high-throughput distribution operations.
• Strong hands-on exposure to Air Hub / airport logistics, hub processing, mid-mile or network operations.
• Experience managing inbound, outbound and transit shipment flows in a time-critical operating environment.
• Proven experience leading medium-to-large operational teams across multiple shifts.
• Strong understanding of operational cut-offs, shipment connectivity, throughput and turnaround-time management.
• Experience in manpower planning, productivity management and cost optimization.
• Exposure to flight coordination, airport operations or aviation-linked ground operations preferred.
• Experience in disruption management and operational contingency planning.
• Exposure to automation, scanning and material-handling technologies preferred.
• Preferred Industries: Express Logistics, Air Cargo, Aviation Logistics, Courier, 3PL, eCommerce Logistics, Transportation and Supply Chain Operations.

Skills & Capabilities:

Technical Competencies:

• Air Hub Operations Management
• Air Cargo / Express Shipment Processing
• Flight & Network Connectivity Management
• Hub Throughput & TAT Management
• Operational Cut-off Management
• Shift & Manpower Planning
• Shipment Build-up / Breakdown Coordination
• Capacity & Resource Planning
• Service Quality & Exception Management
• Productivity & Cost Management
• Safety, Security & Operational Compliance
• Operational MIS & Performance Analytics
• Root Cause Analysis & Continuous Improvement
• Data Analysis and Data-led Governance

Behavioural Competencies:

• Operational Leadership
• Execution Discipline
• Decision Making Under Pressure
• Team Leadership & Development
• Data-driven Decision Making
• Cross-functional Collaboration
• Problem Solving
• Customer & Service Orientation
• Continuous Improvement Mindset

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Service Performance

Connection success %, missed connection / offload reduction

2

Hub Throughput & TAT

Processing throughput, inbound / outbound turnaround time

3

Cut-off Adherence

% adherence to flight and network operational cut-offs

4

Productivity

Shipments per man-hour, shift productivity

5

Shipment Quality

Missort, damage, processing error and exception rates

6

Capacity & Peak Readiness

Capacity utilisation, backlog control, peak-readiness performance

7

Cost Efficiency

Operating cost per shipment, manpower productivity

8

Safety & Compliance

Safety incidents, audit / SOP / security compliance

9

Continuous Improvement

CI initiatives implemented and measurable benefits realised and training

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com