WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Team Leader required for a USA Insurance Campaign
Manage team performance Provide effective coaching and constructive feedback to subordinates
Take customer service and escalation when needed
Holds team huddle/coaching session/goal-setting/one on one as needed/required
Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met
Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team
Facilitates learning sessions to enhance associate technical and communication skills
Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks
Qualifications
Grade 12
Minimum requirement of at least 1-2 year's relevant experience as a Team Leader
Rotational US Shifts
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
