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  Assist in planning and executing daily collection schedules across all depots in Malaysia.

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  Coordinate with depot managers and PUSH drivers to ensure smooth, on-time collection activities.

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  Monitor operational KPIs such as collection volumes, driver performance, and service coverage.

2. Fleet & Route Coordination:

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  Support fleet deployment and routing based on operational needs and collection volumes.

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  Use route planning tools to ensure efficient coverage and timely pickups.

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  Track vehicle usage and assist in improving route efficiency in collaboration with the logistics team.

3. EHSS Compliance:

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  Enforce health, safety, and environmental protocols at depots in line with internal standards and local regulations.

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  Conduct regular audits to ensure depot operations meet EHSS requirements.

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  Assist with documentation and compliance for operational licensing.

4. Reporting & Data Management:

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  Collect, analyze, and compile daily, weekly, and monthly operational data.

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  Prepare internal reports for management and operational dashboards.

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  Generate tailored performance reports for major customers as needed.

5. Customer Engagement:

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  Serve as an operational liaison for major customers to ensure excellent service delivery.

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  Respond to customer feedback or issues and coordinate internally for resolution.

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  Maintain strong working relationships with key accounts to support retention and service satisfaction.

6. PUSH Driver Incentive Support:

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  Track driver performance and assist in administering the incentive program.

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  Engage with drivers to promote motivation and provide feedback channels.

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  Help organize communication and engagement activities for PUSH drivers.

7. Collaboration & Coordination:

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  Work closely with depot staff, internal departments, and external partners to ensure operational targets are met.

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  Support the Head of Operations in implementing operational strategies and initiatives.

Requirements

Qualifications & Skills:

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  Bachelor’s degree in Operations, Logistics, Supply Chain Management, or a related field.

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  3–5 years of experience in logistics, operations, or service delivery (experience in sustainability or waste management is a plus).

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  Strong coordination, analytical, and reporting skills.

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  Excellent interpersonal and communication abilities, with a customer-first mindset.

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  Familiarity with EHSS practices and Malaysian regulatory compliance.

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  Proficient in Microsoft Excel and basic reporting tools.

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  Willing to travel within Malaysia as required.