It's fun to work in a company where people truly BELIEVE in what they're doing!
At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.
As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.
Minimum Requirements
National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry
Previous experience within the retail environment advantageous
Previous line management experience is advantageous
Competencies
Strong leadership and team-building skills
Strong organisational and prioritisation skills
Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
Strong analytical skills to assess performance metrics and implement improvements
Key Responsibilities
People Management:
Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget
Coaching & Mentoring:
Develop and implement training and facilitation programs to enhance team skills and knowledge
Mentor team members to promote career growth and adherence to operational effectiveness
Operations:
Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)
Coordinate daily operations and implement best practice to optimise productivity and efficiency
Ensure compliance with all operational policies and procedures, maintaining high delivery standards
Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures
Assist with daily task management of stores
Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues
Recruitment and hiring:
Lead the hiring process for new team members (conducting assessments and interviews)
Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires
Reporting and communication:
Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.
Closing Date: 29 May 2026
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Discover who we are
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact.
Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons.
The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain.
To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
