Job Description

Objective

About Tanglewood

Home to the famous Boston Symphony Orchestra, and the site of one of the world’s best-known music festivals, Tanglewood hosts world-class orchestra and chamber music concerts, renowned popular artists, fascinating talks, fun events for kids, and more ... all against the backdrop of the beautiful Berkshire Hills. Today Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique.

About the Role

About the Role

The Assistant Manager of Lawn Chair Rentals and Wheelchair Attendants supports the manager in overseeing a part-time staff who provide essential mobility and comfort services to guests.

Job Responsibilities

• Support the Lawn & Wheelchair Rental Manager in managing a team of up to 20 staff members.

• Train the staff in assisting Tanglewood patrons with wheelchairs and with the lawn chair / cushion rental (see descriptions on the Tanglewood jobs page).

• Assist the team with the sales POS system for lawn chair / cushion rentals and help train the staff.

• Provide independent leadership for the staff when the Manager of Lawn Chair Rentals and Wheelchair Attendants is not present.

• Provide strong leadership, create a positive working environment, and support a team dynamic among the staff.

• Guide the staff in Customer Service skills and maintain the highest levels of service for Tanglewood attendees.

Required Education and Experience

Qualifications

• Must be at least 18 years of age.

• Excellent customer service and leadership skills, be able to remain thoughtful and courteous under pressure. Must be patient and be able to handle the general public under difficult conditions.

• Must be organized and be able to support the management of the Lawn Chair Rental and Wheelchair Attendant team.

• Must be able to assist the manager in leading a team of 20 part-time staff members and fill the role as manager when needed.

• Must be comfortable interacting with patrons with mobility needs.

• Must be able to push at least 200 Lbs. in a wheelchair, and must be able to lift up to 30 lbs.

• Customer service and retail experience a plus.

• This position involves flexible hours, late nights and weekends

Pay Rate Range: $19.25 - 19.50

The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.