Job Description

Supports the Manager of Housekeeping in managing day-to-day housekeeping operations across American Hospital Dubai - Science Park. Ensures the delivery of safe, hygienic, and patient-centred environments in compliance with hospital policies, infection control requirements, and Joint Commission International (JCI) standards. Plays a key role in supervising staff, monitoring service quality, supporting resource management, and coordinating with internal stakeholders to maintain operational excellence within the Science Park campus.

Leadership and Team Management

• Supports the Housekeeping Manager in supervising, guiding, and mentoring housekeeping supervisors and staff to ensure effective service delivery.
• Assists in preparing duty rosters and monitoring manpower coverage across hospital departments and satellite clinics.
• Participates in staff performance monitoring, feedback discussions, and development initiatives to support accountability and growth.
• Promotes adherence to hospital values, professional conduct, and departmental standards through role modelling.

Cleaning Operations

• Supports the oversight of daily housekeeping operations, including patient rooms, operating theatres, clinical areas, offices, public areas, and support services areas.
• Monitors housekeeping activities to ensure cleaning schedules, procedures, and quality standards are consistently followed.
• Ensures cleaning equipment, chemicals, and supplies are handled, stored, and used in accordance with safety protocols and manufacturer guidelines.
• Identifies service gaps or operational risks and escalates issues to the Housekeeping Manager with appropriate recommendations.

Health, Safety, and Compliance

• Ensures housekeeping operations comply with infection control policies, hospital standards, and local health and safety regulations.
• Monitors adherence to Infection Control protocols and environmental hygiene requirements within assigned areas.
• Supports the implementation and monitoring of waste management practices, including segregation and disposal of medical, hazardous, and general waste.
• Assists in implementing sustainability initiatives related to waste reduction, recycling, and environmentally responsible housekeeping practices.

Quality Control

• Conducts routine inspections and audits of assigned hospital and clinic areas to ensure hygiene and cleanliness standards are maintained.
• Follows up on complaints, incidents, or service deficiencies and coordinates corrective actions with supervisors.
• Maintains accurate inspection records, reports, and audit documentation for quality monitoring and compliance purposes.
• Supports consistent implementation of departmental policies, procedures, and standard operating guidelines.

Budget, Inventory, and Supply Management

• Assists the Housekeeping Manager in monitoring departmental expenditure and supporting cost-control initiatives.
• Supports inventory management for linens, cleaning supplies, chemicals, and equipment through regular checks and reporting.
• Ensures efficient utilisation of resources to minimise waste and prevent shortages.
• Participates in linen services coordination and periodic inventory audits.

Collaboration and Coordination

• Coordinates with Nursing, Facilities Management, Infection Control, and other departments to ensure smooth operational workflows.
• Supports emergency preparedness and response activities, including outbreaks, fire drills, and disaster calls, within assigned areas of responsibility.
• Represents the Housekeeping Department in internal meetings or operational discussions as delegated by the Housekeeping Manager.

Continuous Improvement

• Supports the implementation of best practices, process improvements, and service enhancements in housekeeping operations.
• Assists in rolling out sustainability initiatives, infection control improvements, and efficiency-driven changes.
• Encourages staff participation in training related to hygiene standards, safety, sustainability, and waste management.
• Bachelor’s Degree in Hotel Management, Hospitality Management, Business Administration, Facilities Management, Healthcare Administration, or a related field.

PROFESSIONAL EXPERIENCE:

• Minimum of eight (8) years of progressive experience in housekeeping or facilities services, including at least four (4) years in a supervisory or managerial role, preferably in a healthcare environment.
• Knowledge of housekeeping operations within a healthcare, laboratory, or regulated clinical facility environment.
• Knowledge of infection control standards, environmental hygiene requirements, and waste management practices aligned with healthcare regulations.
• Knowledge of linen services, chemical safety, inventory control, and site-based housekeeping resource management.
• Skills in supervising housekeeping teams, monitoring service delivery, and ensuring compliance with approved standards.
• Skills in conducting inspections, audits, and quality monitoring with accurate documentation and follow-up.
• Skills in coordination and communication with facilities, infection control, and other site-based stakeholders.
• Ability to ensure consistent compliance with infection control, safety, and environmental standards within a single-site facility.
• Ability to manage multiple operational priorities in a fast-paced, compliance-driven environment.
• Ability to identify service gaps, escalate risks appropriately, and support corrective actions.