Role: Assistant Manager of Data Quality
Process – Services of Process
Location: Chennai
Schedule: 6.30pm to 3.30 am
Working model: Hybrid
Introduction:
Litigation Management (Service of Process) is a critical legal compliance service through which CSC, acting as a registered agent, receives and manages legal documents on behalf of clients. These documents may include lawsuits, subpoenas, summonses, court orders, garnishments, and other legal notices issued by courts or government authorities. The process ensures that legal documents are accurately received, validated, recorded, and promptly delivered to the appropriate client contacts, enabling clients to meet legal obligations and respond within required timelines. Effective management of the Service of Process function helps mitigate legal and compliance risks, supports regulatory adherence, and enhances client confidence through timely and reliable handling of sensitive legal communications. The Business License Manager is responsible for overseeing the day-to-day operations of the Services of Process, to ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives.
Some of the things you’ll be doing:
1. Strategic & Operational Leadership
Own and align departmental mission, strategy, and roadmap with organizational goals.
Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
Design and implement process and operational policies to drive efficiency and scalability.
Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
Maintain the highest levels of accuracy and operational excellence across all deliverables.
Drive a strong “first-time-right” culture to minimize rework and errors.
2. Services of Process Operations Management
Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients.
Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards.
Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities.
Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls.
Handle customer complaints and manage client escalations effectively.
Ensure adherence to SLA commitments.
Coordinate and complete tasks with team members within stipulated timelines.
Work across global time zones as per project and jurisdictional requirements.
Ensure highest levels of productivity, service quality, and client satisfaction.
3. Performance Management & KPI Monitoring
Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
Allocate workload effectively to ensure SLA adherence and operational balance.
Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
Conduct performance reviews and provide structured feedback.
Recognize and reward high performance.
Proactively report and respond to operational issues and drive them to resolution.
4. People Leadership & Development
Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
Identify training needs and provide structured coaching.
Motivate team members to achieve objectives.
Listen to team feedback and resolve issues or conflicts constructively.
Organize team-building activities to strengthen engagement and collaboration.
5. Cross-Functional & Stakeholder Collaboration
Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
Manage stakeholders across jurisdictions effectively.
Present findings, operational updates, and performance metrics to management.
Ensure strong communication and alignment across business units.
What technical skills, experience, and qualifications do you need?
Minimum 8–10 years of experience in business operations, licensing, compliance, or customer service environments.
At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
Bachelor’s degree in Commerce, Business, or related field.
Proven track record of mentoring and developing employees.
Experience managing SLA-driven environments and performance metrics.
Experience handling cross-jurisdictional operations is preferred.
Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.
Proficiency in Microsoft Office Suite:
Advanced Microsoft Excel
PowerPoint
SharePoint
Experience in reporting, query handling, and management presentations.
Strong process documentation and reporting skills.
Excellent organizational and time management skills.
Strong decision-making and problem-solving capabilities.
Effective stakeholder management skills.
Excellent written and verbal communication skills.
High attention to detail.
Strong change management capability.
Flexible to work beyond stipulated working hours when required.
Bachelor’s degree in Commerce, Business, or related field.
MBA (preferred).
Strong proficiency in Microsoft Office products and collaboration tols.
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.
Operational discipline and compliance mindset.
Ability to balance performance management with people leadership.
Strong stakeholder relationship management skills.
Education
Bachelor’s degree in Commerce, Business, or related field.
MBA (preferred).
Strong proficiency in Microsoft Office products and collaboration tools.
Key Success Factors
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.
Operational discipline and compliance mindset.
Ability to balance performance management with people leadership.
Strong stakeholder relationship management skills.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.
