Job Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Ready to step into a role where no two days are the same and the beach is your backyard?

Join one of Australia’s largest and most established holiday resorts, where your leadership will help keep a fast-paced, high-volume operation running smoothly while delivering unforgettable guest experiences. With over 100 cabins, 300 sites, waterparks, pools and constant guest activity, this is a BIG and seriously exciting opportunity. A true 2IC opportunity, perfect for someone ready to step up, take ownership of the day-to-day resort rhythm and turn big-picture direction into on-the-ground results.

What you will do:

This is where you’ll really make your mark. As Assistant Manager, you’ll be the operational backbone of the resort, bringing structure, consistency and calm leadership to a busy, multi-department environment.

You will:

• Act as the operational 2IC to the General Manager, translating strategy into consistent day-to-day execution
• Maintain strong operational rhythms, ensuring tasks are tracked, followed up and completed
• Provide visible, hands-on leadership, supporting teams and resolving day-to-day operational challenges
• Be the first point of support for team queries, roster challenges, guest concerns and inter-department issues
• Support department leaders to stay focused, accountable and aligned to business priorities and standards
• Assist with roster review, workforce planning and labour decisions to match demand
• Oversee key banking, administrative and compliance processes with accuracy and consistency
• Support safety and compliance activities, including incidents, hazard reporting and operational checks
• Assist with recruitment, onboarding and team development
• Step in to support or lead operations as needed during peak periods and busy trading times

This is a hands-on, high-impact role where you’ll be right in the middle of the action, keeping everything moving and making a real difference every day.

Working pattern: This role offers flexibility, with weekend work expected (Saturday being a key day). A typical pattern may include Tuesday to Saturday during peak and shoulder periods, with increased flexibility in off-peak seasons.

Accommodation: Available if required (but not essential to live onsite. You can choose what works best for you!)

What you will bring

We’re looking for someone who thrives in structure, enjoys being the “engine room” of operations, and takes pride in keeping things running smoothly...even when things get busy.

You’ll bring:

• Experience in a holiday park, resort, hotel or high-volume hospitality environment
• Valid NSW Working with Childrens Check (Mandatory)
• A background in a supervisory, duty manager, assistant manager or department head role
• Strong organisational skills, with the ability to prioritise, follow up and execute with discipline
• A calm, practical and solutions-focused approach under pressure
• Confidence supporting multiple departments and working across all areas of operations
• A hands-on leadership style, with a visible presence across the resort
• Experience with rostering, labour awareness and operational planning in a busy environment
• Strong communication skills and the ability to reinforce standards while building positive team culture
• Commercial awareness and attention to detail across admin, compliance and financial processes
• A proactive mindset. You don’t wait for things to go wrong, you stay one step ahead

Overall, an incredible opportunity to build your operational leadership capability at scale and be part of a resort where energy, pace and teamwork come together to create amazing guest experiences.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

If you’re ready to step up, take ownership and be the steady force behind a high-performing resort, this is your moment. Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.