Job Description

Assistant Manager (Networking & Telecommunications) - Mumbai

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent work experience)

Experience:

• At least 4-6 years of experience in networking and telecommunications, with a minimum of 2 years in a supervisory or assistant management role.

• Experience working with enterprise-level networking infrastructure and telecommunication systems.

• Proven track record of managing and maintaining secure, reliable, and high-performance networks.

 Network Infrastructure Management

• Design, implement, and maintain network systems including routers, switches, firewalls, VPNs, and load balancers.
• Oversee configuration and management of LAN, WAN, and wireless networks.
• Ensure seamless integration of network hardware and software components.
• Monitor network performance, perform regular upgrades, and ensure network availability and reliability.

 Telecommunications Management:

• Manage voice communication systems (VoIP, PBX, etc.), mobile communication devices, and unified communications platforms.
• Oversee telecommunication services contracts, SLAs, and vendor relationships.
• Ensure the proper configuration and functioning of telecommunication devices such as IP phones, conferencing systems, and communication tools.

 Troubleshooting and Incident Management:

• Act as the escalation point for complex networking and telecommunications issues.
• Manage incident response, diagnosis, and resolution to minimize network downtime.
• Implement best practices for proactive network health checks and preventive measures to avoid service disruptions.

 Network Security & Compliance:

• Ensure network security policies and standards are followed, including VPN access, firewall configuration, and other security protocols.
• Collaborate with the cybersecurity team to safeguard network systems from unauthorized access, malware, and data breaches.
• Conduct regular network audits, vulnerability assessments, and penetration testing.

 Project Management & Coordination:

• Assist in planning and executing network and telecommunications projects, including system upgrades, expansions, or new installations.
• Coordinate with other IT teams, departments, and vendors to ensure successful project execution within time and budget constraints.
• Maintain clear documentation of all projects, network diagrams, system configurations, and infrastructure changes.

 Team Supervision and Mentorship:

• Lead and mentor junior networking team members, providing guidance on technical issues, best practices, and career development.
• Conduct regular performance reviews and training to ensure team competency and technical growth.
• Assist in managing work schedules, project timelines, and resource allocation for the team.

 Vendor Management:

• Liaise with external vendors and service providers to evaluate and procure networking equipment, telecommunication services, and software solutions.
• Negotiate contracts, manage service agreements, and ensure adherence to SLAs and performance metrics.

 Documentation & Reporting:

• Maintain detailed records of network configurations, setups, troubleshooting logs, and incident reports.
• Prepare and present regular reports on network performance, incidents, and projects to senior management.
• Ensure compliance with documentation standards for all network and telecommunications systems.