Job Description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We’re seeking an Assistant Manager to support the leadership of a high‑performing holiday park at Discovery Parks – Nagambie This is a fast‑paced and operationally diverse park environment, welcoming a mix of short‑stay holidaymakers, day visitors and long‑term annual guests across 55 cabins and 244 sites, including ensuite, powered and unpowered grass sites.

As the 2IC, you will work closely with the Park Manager and be hands‑on across all areas of park operations. From front office and reservations to guest services, team support and daily operations, this role offers broad exposure and an excellent opportunity to further develop your career in park and accommodation management.

This is an ideal role for someone who enjoys variety, thrives in a guest‑focused environment and is ready to step up into a key leadership position within a well‑established regional park.

Why Work for Us

• Competitive salary of $80,500 + super
• Live‑in accommodation provided – freshly updated 2‑bedroom cabin
• Utilities/bills included
• Opportunity to grow your career within a leading parks and accommodation group
• Diverse, hands‑on role with real responsibility and development opportunities
• Work in a vibrant holiday destination with a supportive management team

What You’ll Be Doing

• Supporting the Park Manager in the overall operation of Discovery Parks – Nagambie
• Assisting with front office, reservations and guest enquiries
• Delivering exceptional customer service and resolving guest concerns professionally
• Supervising staff and supporting team coordination when required
• Assisting with daily operational tasks and administrative duties
• Managing payments and cash handling accurately
• Responding to operational issues, maintenance requests and guest needs
• Maintaining park standards, safety, compliance and presentation
• Acting as site lead during Manager absences as required

What You’ll Bring

• Strong customer service skills with a friendly and professional approach
• Organisational and administrative capability
• Basic computer skills, including booking systems, email and office software
• Leadership and teamwork skills with the ability to support and motivate others
• Practical problem‑solving ability in a fast‑paced environment
• Experience handling payments and cash
• Understanding of, or willingness to follow, WHS procedures and park policies
• Flexibility and reliability, including availability for weekends, public holidays and on‑call work
• Current driver's license is essential

Previous experience in parks, hospitality or accommodation is advantageous but not essential for the right candidate.

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.