(AKA: Assistant Store Manager)
Are you a hands-on leader who understands the rhythm of a busy trade environment? Can you drive performance, build capability in your team, and keep operations running like a well-built frame? Do KPIs, stock turns and P&Ls feel like tools you know how to use — not reports to shy away from?
If you’re commercially sharp, operationally strong and confident leading from the front, we’d love to talk.
Total Tools Mount Gambier is your go-to destination for all things tools and trade. As part of Australia’s leading tool retailer, we specialize in offering a wide range of professional-grade tools, equipment, and accessories to support tradespeople, DIY enthusiasts, and businesses alike. Our knowledgeable team is committed to delivering excellent customer service, expert advice, and tailored solutions to meet every project’s needs. With a deep understanding of the local community, we pride ourselves on being a trusted partner for Mount Gambier’s builders, mechanics, and tradespeople, ensuring they have the right tools for every job.
You’ll play a key role in keeping the operation strong, structured and future-focused:
Leading, motivating and developing a high-performing team
Driving a positive, accountable team culture
Delivering structured training and ongoing development across departments
Managing inventory levels, stock accuracy and product flow
Overseeing wages, rosters and performance outcomes
Using systems and data to analyse results and implement improvements
Identifying efficiencies and managing costs
Ensuring store standards, safety and asset protection remain a priority
Supporting strong relationships with builders, contractors and trade customers
Maintaining a well-ranged, well-stocked and well-presented store
Proven leadership experience within a fast-paced environment (ideally in retail)
Solid experience in training and developing team members
Demonstrated capability in inventory management and stock control
High level of tech confidence — comfortable with systems, reporting and data analysis
Clear communication skills and a calm, solutions-focused approach
A hands-on leadership style with strong accountability
Forklift licence and First Aid Certificate (advantageous)
Put customers at the centre of every decision
Enjoy improving processes and driving operational efficiency
Value teamwork, collaboration and high standards
Care about safety, structure and building long-term capability in people
For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.
Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!
All that is left to do is to apply to join the Total Tools team!
Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.
Only applicants with valid working rights in Australia will be considered for this position.
#INHT
At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
