Job Description

Key Responsibilities:

1. Staff Supervision & Training:

• Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies.
• Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities.
• Provide ongoing coaching and feedback to staff, helping them improve their skills and performance.
• Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety.

2. Customer Service:

• Ensure customers receive prompt, friendly, and professional service at all times.
• Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively.
• Ensure that customer orders are accurate and delivered with quality and consistency.
• Maintain a clean and welcoming environment for customers at all times.

3. Operations Management:

• Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures.
• Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner.
• Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers.
• Ensure all equipment is maintained, cleaned, and operating properly.

4. Health, Safety, & Compliance:

• Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene.
• Ensure compliance with local health regulations and safety standards.
• Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms.

5. Financial & Administrative Support:

• Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals.
• Help track and monitor key performance indicators, such as sales trends and employee performance.
• Support the management team in analyzing sales reports and making adjustments to operational strategies as needed.

6. Teamwork & Communication:

• Foster a positive and collaborative work environment by encouraging teamwork and open communication.
• Act as a liaison between staff and management, ensuring that issues are addressed promptly.
• Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods.

7. Additional Duties:

• Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure.
• Perform other tasks as directed by the General Manager or Restaurant Manager.

Qualifications:

• Experience:
• 1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred.
• Previous experience in a cafe, restaurant, or similar establishment is a plus.
• Skills:
• Strong leadership, organizational, and communication skills.
• Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment.
• Strong customer service skills with a focus on creating a welcoming atmosphere for guests.
• Basic financial and business acumen, including experience with cash handling and inventory management.
• Ability to handle difficult situations and customer complaints professionally.