Job Description

A. MIS & Reporting

• Prepare daily, weekly, and monthly reports on CFS operations (yard utilisation, container movement, stuffing/de-stuffing, gate activity).

• Develop dashboards and analytical tools for throughput, dwell time, shipment ageing, revenue trends, and performance KPIs.

• Ensure 100% accuracy in TOS/ERP data entries and system-generated reports.

• Prepare customized reports for customs, shipping lines, CHAs, and management.

• Automate reporting processes using Excel, Power BI, or other analytical tools.
B. Business Support

• Support the commercial team with data related to billing, service usage, revenue tracking, and tariff-based reconciliations.

• Analyze customer-wise, vessel-wise, and trade-wise business performance.

• Share insights on volume trends, productivity, operational bottlenecks, and cost optimization opportunities.

• Assist management in decision-making through business analytics and forecasting.

• Support pricing/quotation teams with data on past shipments and customer history.
C. Operational Coordination

• Track container inventory, yard utilisation, and cargo movement and communicate updates to operations teams.

• Coordinate with documentation teams for accuracy in IGM, EIR, job orders, DOs, stuffing lists, and EDI files.

• Help monitor vessel schedules, import/export plans, and daily operational activities.

• Act as a data bridge between operations, commercial, and customer service functions.
D. System & IT Support

• Provide first-level support for TOS/CFS management systems, handheld devices, and ERP issues.

• Coordinate with IT for system enhancements, troubleshooting, and user permissions.

• Conduct user training for new features, software changes, and reporting tools.
E. Compliance, Audit & Documentation

• Maintain accurate digital records for customs audits, internal audits, and statutory compliance.

• Ensure proper archival of reports, operational logs, statutory documents, and EDI exchanges.

• Bachelor’s degree in Commerce/Business/Statistics/Engineering; MBA preferred.
• 3–8 years of MIS, analytics, or business operations experience (preferably in logistics/3PL).
• Strong expertise in Advanced Excel (VLOOKUP/XLOOKUP, Pivot Tables, Power Query).
• Hands-on experience with Power BI/Tableau or other BI tools.
• Good understanding of operational KPIs, revenue/cost drivers, and logistics processes.
• Strong analytical mindset, problem-solving ability, and attention to detail.
• Ability to manage multiple stakeholders and work under tight timelines