Job Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Assistant Manager Medical Practice - Rheumatology - Norwalk, CT - Full Time - Monday through Friday - 7:45am - 5:45pm

Summary:

The Assistant Manager Medical Practice is responsible for providing leadership, management, and oversight to their assigned medical practice. The Assistant Manager Medical Practice works with the clinicians and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience. In addition, the Assistant Manager Medical Practice will support the staffs ability to provide safe, efficient, and patient-centered care. The Assistant Manager Medical Practice is responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

Responsibilities:

• Manages the day-to-day operations of the medical practice. Assists in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business.
• Manages provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
• Manages and monitors staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action.
• Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.
• Trains and educates staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
• Ensures that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.
• Holds monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
• Develops action plans for meeting or exceeding KPIs.
• Collaborates with practice leadership to manage expenses for the operating budget and ensures that productivity budgets are met.
• Manages and maintains medical practice physical plant, equipment, and inventory control.
• Provides oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
• Provides guidance and assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable.
• Maintains and Model the Organizational values.
• Fulfills and adheres to all compliance responsibilities related to the position.
• Performs other duties as required.

Requirements:

• Associate degree required or equivalent experience. Bachelor’s degree preferred
• 2 years supervisory experience in medical practice management preferred.
• Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required).
• Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred).
• Strong knowledge of ICD-10, CPT & HCPCS coding required.
• Excellent written and verbal communications skills.
• Ability to travel within Nuvance Health system locations.

Other Information

Salary Range: $29.65 - $55.55 Hourly, commensurate with experience.