The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically.  They are also responsible for oversight of repair estimate price and timing and the “direct from customer” repair process.  The Assistant Manager provides management support, direction, and development for staff.  In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Key Accountabilities

• Quality and Service and Excellence

• Set goals that align with our luxury brand and meet customer expectations

• Measure results through daily order reporting, production reporting, and quality monitoring

• Identify obstacles/opportunities that hinder the daily success of the team

• Hold the team and yourself accountable to consistently produce high quality work

• Implement and monitor process improvements

• Foster a healthy and safe workplace through promoting internal Wellness and Safety programs.

Talent Management

• Provide leadership to your team by setting clear expectations and holding them accountable

• Commitment to hiring top talent that can grow one or two levels

• Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments

• Effectively and appropriately manage employee performance

• Collaborate with your Manager to coach and develop staff; effectively delegate work

• Crosstrain our department staff and facility wide in order to create a more flexible work environment

Fiscal Responsibility

• Plan and forecast for your department taking into consideration historical trends

• Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate

• Compliance: Understand industry, corporate, and department regulations in order to manage the team appropriately

• Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately

• ROI Analysis: Understanding the cost/benefit analysis of your actions

• Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals

Required Qualifications:

• Bachelor’s degree

• 3 years business experience with management background

• Strong initiative and the ability to work without constant direction

• Demonstrated ability to identify and provide resolution for areas of improvement

• Excellent organizational abilities to manage and prioritize multiple tasks

• Strong academic and/or business background with English language usage, grammatical and communication skills

• Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)

• High ability to collaborate, build strong business relations and influence without direct

Preferred Qualifications:

• Proficiency in Tiffany & Co. computer applications (i.e. AS400, MIPS)

• Experience working in an operations, technical, or luxury retail environment

• Some familiarity with jewelry, watches, clocks and silver products

• Experience in direct customer interaction

• Analytical experience preferred