Job Description

Responsibilities

• Investigate any complaints or allegations of misconduct in a fair, independent, and timely manner.
• Mete out the corresponding penalty in accordance with the Company’s Market Conduct Disciplinary Framework.
• Facilitate panel discussions relating to disciplinary and/or appeal matters.
• Be competent and conversant with the relevant Acts, Notices, Guidelines, industry standards and Income’s business rules.
• Handle enquiries from Regulators, Government Agencies and/or Auditor’s queries in relation to market conduct matters.
• Maintain and revise policies and procedures for the general operation of distribution compliance activities.
• Prepare training materials and conduct training on market conduct matters.
• Advisory role to other stakeholders pertaining to market conduct matters.

Reporting

• Prepare reports for and/or facilitate meetings with Senior Management and Board on Market Conduct matters.
• Prepare reports on market conduct investigation matters to facilitate periodic or ad-hoc reporting to MAS and/or CPFB.
• Any other reporting.

Others

• Twisting reviews referred by other FIs.
• Undertake ad-hoc tasks, projects or reviews as directed by Section Head, Market Conduct Compliance and Team Lead, Market Conduct Investigation.

Qualifications

Working Experience

• At least 5 years of experience in a compliance role in a financial institution or similar institution.
• Preferably with experience in investigation relating to customers’ complaint and dealing with Distribution functions.

Professional Qualification

• Preferably with insurance-related certifications [FLMI (LOMA), CMFAS Module 5/RES 5, 9, 9A and Health Insurance].

Education

• Degree in any field.

Competencies & Personal Traits

• Self-motivated and driven.
• Analytical and attentive to details.
• Good understanding of the insurance industry and operations.
• Good knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.
• Proficient in MS Office.