Job Description

[What the role is]

The role involves anti-scams activities that includes performance monitoring, contract administration, and stakeholder engagement to drive efficiency and strengthen partnerships.

[What you will be working on]

• Oversee monitoring of telco/vendor compliance, SLAs, and reporting requirements.
• Ensure accuracy, consistency, and completeness of records in the telco/vendor management database.
• Oversee the drafting and updating of SOPs, response templates, and documentation to ensure alignment across the team.
• Prepare briefing papers, presentations, and reports for management and regulatory submissions.
• Act as the escalation point for telcos, vendor, and internal stakeholders and to oversee public communications, including addressing public queries.

[What we are looking for]

• Background in Telecommunications, Engineering, or related field.
• At least 5 years of relevant working experience in telecom operations or vendor management.
• Experience in contract management or telco/vendor liaison roles will be a plus.
• Good stakeholder engagement and communication skills.
• Highly adaptable, able to learn and work independently and multi-task in a dynamic environment.