Job Description

Lead with purpose. Grow with passion. Serve with heart.

At La Madeleine, we don’t just serve food-we serve experiences. As an Assistant Manager, you’ll help lead one of our neighborhood cafés while inspiring a team, creating memorable guest moments, and driving operational success.

Why You’ll Love Working with Us:

• Competitive pay with opportunity for advancement

• Health, dental & vision insurance options

• Paid time off & holidays

• Flexible scheduling to support work-life balance

• Employee meal discounts (because you deserve the croissant too!)

• Career development & growth in a people-first culture

• A warm, welcoming team that treats you like family

What You’ll Do

• Support and guide hourly team members with scheduling, coaching, and performance feedback

• Lead with positivity and build a collaborative team culture

• Set the tone for hospitality and professionalism on every shift

• Assist with daily operations, including opening/closing, food quality, cleanliness, and compliance

• Maintain safety and sanitation standards in line with brand and regulatory expectations

• Execute procedures efficiently and consistently to ensure smooth shift operations

• Interact with guests to ensure high satisfaction and quick resolution of concerns

• Elevate the guest experience by promoting seasonal menu items and encouraging return visits

• Help manage labor, cost of goods, and daily inventory

• Support General Manager in executing restaurant goals and operational improvements

• Analyze trends and assist with local marketing and community outreach efforts

• Onboard and train new team members on La Madeleine standards and other duties assigned.

• Identify rising stars and help build a strong internal talent pipeline

What You Bring to the Table

• Experience in restaurant or hospitality leadership

• A guest-first, team-focused attitude

• Solid problem-solving and communication skills

• Ability to stay calm under pressure and lead by example

• Food safety knowledge and willingness to work varied shifts

This position operates in a restaurant environment. La Madeleine staff are frequently exposed to hot equipment, cleaning chemicals, and moderate noise levels. The role requires regular standing, bending, lifting, and reaching.

The Company may require a background check as part of the hiring process, and continued employment is contingent upon satisfactory results in accordance with applicable laws and regulations.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. LMCasualFoods also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.