DP World

Assistant Manager - Key Accounts - Express Logistics

DP World  •  Bengaluru, IN (Onsite)  •  5 months ago
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Job Description

  • Owns and manages the customer experience for large (Maha) customers
  • End to end responsibility for customer experience/ essential services
  • Manager customer experience in compliance with all company procedures
  • Manages the end to end shipment process in compliance with all company procedures.
  • Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders.
  • Identify and attract prospective strategic customers
  • Collect and analyze sales data and trends
  • Stay up-to-date with internal and external developments and suggest new ways to increase sales
  • Publish regular insights reports to measure and track KPIs against benchmarks.
  • Lead analytics presentations to business stakeholders.
  • Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention
  • Leverage CX data to identify opportunities to improve customer service and customer experience.
DP World

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
Website
dpworld.com
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