Job Description

Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable )

No.

Key Accountabilities

1.

IT-Infrastructure Management

2.

Project Management

3.

Responsible for budget planning and preparation, close monitoring and analysis of budget. Maintain proper variance reports and detail analysis presentation to top management team

4.

Accountable to manage all assets as per ISO27001 guidelines, software license management, make sure all legalization as per government rules and regulation and maintain the documentation for the same

5.

Responsible to manage contracts with all the vendors. Renewal and negotiation of the contracts. SLA needs to be defined for each contract and make sure that all SLO should be met by the vendor

6.

Responsible to identify the risk related to system availability and security. Proper documentation of risk and take necessary action to minimize the risk

7.

Responsible for recruiting staff, Manage responsibility of the staff, periodically performance and appraisal review of staff. Maintain attrition rate as low as possible by motivating the staff

8.

Responsible for better service to internal and external customers. Customer satisfaction level should be maintained as per policy. periodically review Customer feedback, analyze Customer feedback and remove the gap to achieve Customer satisfaction

9.

Responsible for making strategy for smooth operation of all systems, needs to closely interact with other HODs to identify new business requirements and how best technology effectively and efficiently latest technology can be integrated to achieve business goals

10

Responsible for defined up time of all business critical application, Systems and Network

Competencies

Competencies

Proficiency Level (1-4)

A. Behavioral Competencies

Strategic Orientation

1. Connect the dots, visualize the big picture, and recognize long term implications of today’s actions while making decisions
2. Understand organization dynamics / industry trends / financial data and translates this knowledge to articulate business strategies
3. Integrate the interests of the environment, society and communities in one’s actions, decisions and business strategies

2

Entrepreneurial Mind-Set

1. Take initiative to spot medium and short term business opportunities and capitalize on them by taking actions with speed and agility
2. Be comfortable in ambiguous situations, present oneself with conviction and poise, and recover from setbacks with increased energy

2

Stake Holder Partnering

1. Cultivate and leverage formal and informal networks and enduring relationships with stakeholders through respect, trust, and empathy
2. Build strong relationships with existing and potential customers, discover customer needs, take ownership for customer issues and strive to deliver superior customer experience by taking continuous feedback

2

Outcome Orientation

1. Execute tasks efficiently and safely through effective time management, planning, process efficiency and product/service quality
2. Analytically review risks / problems/ issues by assessing their potential impact and developing robust contingency plans
3. Act as a custodian of the organization by taking complete ownership of goals / desired outcomes

2

Transformation Mind-Set

1. Continuously update one’s knowledge and skills in line with changing business dynamics and operating mechanisms, and apply the learning to perform in new or changing contexts
2. Challenge status quo, create a business case for change, align stakeholders and manage challenges of an uncertain environment

2

Innovation Focus

1. Leverage technology to win in the market
2. Build an agile organization (i.e. fluid structure, nimble processes) which responds rapidly to business challenges and market demands

2

Team Orientation

1. Inspire a common vision by fostering teamwork, participate actively in the accomplishment of team objectives, and lead from the front by ‘walking the talk’
2. Encourage differences in opinion and deal appropriately with conflict

2

Employee Development

1. Unlock and channel the potential of employees, provide timely feedback, address performance issues, and actively sponsor their development
2. Build a work environment where high performance and meritocracy are valued

2 B. Role-specific Competencies (4-8 most crucial)

• Mapping of business need with IT facilities

4

• Project Management

4

• Budgeting and variance monitoring

3

• IT strategy planning

4

• Sound domain knowledge

4

Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS:

(degree, training, or certification required)

Full Time BE/ B.Tech/ MCA/ M. Tech in Computer Science RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 05 to 12 Years experience in relevant field
• Expertise in SAP implementation and management, DR site planning, System Management and Network Management
• Experience in implementation of ISO27001 standards, Policy and Procedures
• Preferably to have experience of Port industry
• Should have managed team of technical experts
• Preferably Should have CCNA or CCNP & ITIL certificate
• Should have Experience in project management
• Should have technical experienced on IT Data Center (DC) & Disaster Recovery (DR) Management
• Should have experience on IT solution designing & implementation with updated technology to meet the business requirement & upcoming infrastructure expansion
• Should have strong knowledge on material management process flow through SAP module
• Should have strong vendor management skill with very strong strategic thinking
• Should have experience to do IT planning and executing the process for Projects & operations based on the SOW signed with the OEM/solution partner
• Should have Leadership skill to handle management on many occasions & people management skill by building, developing and guiding the team from the scratch to outstanding level on enterprise & network prospective.