Complete understanding of Investigation query messages such as returns of funds, Unable to apply, Amendment, BCNR, Recall, RFI and back valuation.
Knowledge of both outward and inward remittance.
Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
Share proper feedback with the processing team.
Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
