Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Integrations & Development subject matter expert (SME) in supporting technical areas for SAP integrations and custom SAP applications. Key role for on-going daily support resolving production incidents, perform monitoring, troubleshooting, enhancements, and development services for AIA integrations and custom SAP applications.

Provide Level 2 support for service request, incidents & BAU changes requests - primarily focused in moderate to high complexity as per Complexity Matrix and Standard Operating Procedure defined for below areas.

Integration Support

• Monitor integration flows (iFlows), message processing, APIs, and connectivity services.
• Investigate and resolve integration failures involving SAP and non-SAP applications.
• Perform root cause analysis (RCA) and implement preventive actions.
• Support interface deployments, testing, and transport activities across landscapes.
• Maintain integration documentation, support procedures, and operational runbooks.
• Work closely with SAP functional teams, middleware teams, and external vendors to resolve issues.

Custom Development (ABAP) Support

• Support ABAP programming in various areas listed (not limited) as below:
  • Forms: SAPscript, Smartforms, PDF forms
  • Report: Query report, List reporting, ALV reporting,
  • Interface: Flat file (in txt/excel format), IDOC, ALE, BAPI, Data Medium Exchange Engine (DMEE)
  • Conversion: BDC, LSMW
  • Enhancement: user exits, BADI, Enhancement Implementation, Enhancement Spot, Business Transaction Events (BTE).
  • Others: Workflow, Screen painting, Dialog/DYNPRO programming
  • Any other new SAP technology hand over to BAU in the future.
• Perform ABAP code review of ABAP colleagues (QA check) to ensure programs delivered adhere to AIA programming standards.

Perform BAU Activities – Incident and Service Request

• Perform diagnosis / investigation / troubleshooting/ enquiries.
• Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
• Resolve and close ticket within Service Level Agreement (SLA) and ideal Turn Around Time (TAT)

Perform BAU Change Request

• Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
• Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
• Prepare test scenarios & acceptance criteria.
• Inform on readiness for Production deployment.
• Prepare & submit Change Deployment Template.
• Close ticket upon successful Production deployment.

Minimum Job Requirements:

• Bachelor’s degree Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems
• Minimum 5 years' experience in SAP support field mainly SAP Integration Suite and ABAP custom development.
• Hands-on experience in:
  • SAP Integration Suite: SOAP, REST APIs, OData services, SFTP, HTTP, HTTPS, XML, XSLT, JSON, API security and authentication mechanisms
  • SAP ABAP: ALV, BAPI, IDoc, ALE, Smartforms, SAPScripts, Adobe Form, BAdi, BTE, Enhancement Framework, ABAP Objects, Workflow
• Experience with other SAP application/Module (PO/ FICO/ TRM/ ARIBA/ CONCUR) will be advantageous.

Key competencies:

• SLA familiarity and performance driven work culture.
• Strong troubleshooting and analytical skills.
• Proficient communication and documentation skills.
• Strong attention to detail and quality standards.
• Ability to prioritize multiple incidents, requests and work under pressure.
• Excellent stakeholder management.
• Good team player, self-starter, proactive and resourceful.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.