Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

About the Role
We are seeking a hands-on, results-driven Associate Manager to lead our Install Scheduling team and ensure our customers receive exceptional service. In this role, you will balance operational rigor with people leadership, driving both team performance and outstanding customer experiences. If you thrive on leading teams, improving processes, and making a tangible impact, this is the role for you.

Why You’ll Love This Role

• Lead and develop a high-performing scheduling team
• Influence cross-functional operations with field and sales teams
• Shape the customer experience through operational excellence
• Opportunity for career growth in operations and leadership

What You’ll Do

Operational Leadership

• Monitor service level performance, escalation queues, and productivity metrics
• Align staffing with workload and service demand
• Review dashboards and identify potential performance risks
• Approve timecards and manage attendance records
• Escalate systemic issues and implement corrective solutions

Performance Management & Coaching

• Conduct regular 1:1s and team coaching sessions
• Deliver data-driven feedback and quality assurance reviews
• Develop and manage improvement plans when needed
• Recognize and reinforce high-performance behaviors

Team Leadership & Engagement

• Lead team meetings and skill development initiatives
• Maintain consistent presence on the floor during peak periods
• Foster accountability, fairness, and psychological safety
• Address behavioral and performance concerns promptly

Cross-Functional Collaboration

• Partner with field teams, sales, and other departments to improve scheduling processes
• Provide actionable feedback to drive better customer outcomes

Who You Are

• Passionate about developing team members and helping others succeed
• Strong communicator with the ability to coach and develop others
• Results-oriented with excellent problem-solving skills
• Comfortable balancing operational metrics with people leadership

What We Offer

• A collaborative and supportive team environment
• Opportunity to make an impact on both team performance and customer experience
• Career growth and development opportunities

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.